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Manager, IT Incident, Problem and Change - job post

Department of Justice and Community Safety
3.3 out of 5 stars
Melbourne VIC 3000
$142,790 - $191,084 a year - Full-time
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Job details

Pay

  • $142,790 - $191,084 a year

Job type

  • Full-time

Location

Melbourne VIC 3000

Full job description

Overview

Work Type: Ongoing - Full-time
Salary: $142,790 - $191,084
Grade: VPS 6
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/5774JULY2026
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?]
  • Lead a skilled team that keeps critical technology services running.
  • Guide major incidents, system changes and long-term service improvements.
  • Help shape reliable technology that supports justice services across Victoria.
  • Use your leadership to solve complex problems and improve daily operations.
  • Ongoing, full-time role earning $142,790 - $191,084 per year, plus super.
What you will do
As manager, IT incident, problem and change, you will lead the team responsible for incident, problem and change management across the department.
You will improve technology services, reduce risk and help keep important systems available when people need them most.
You will:
  • manage major incidents and guide teams to restore services as quickly as possible
  • lead planned technology changes that reduce risk and protect business services
  • drive continuous improvements through problem management, reporting and performance analysis
  • prepare clear reports, statistics and advice for senior leaders
  • lead a high-performing team while supporting after-hours major incident response when required.
About you
A tertiary qualification in information technology management is desirable. Formal training in IT change management, ITIL V4.0 certification and experience with contemporary technology tools are also desirable.
You should also have:
  • strong experience leading technology services and improvement programs
  • sound judgement when balancing risk, cost and service outcomes
  • excellent leadership and communication skills during complex incidents
  • the ability to build trusted working relationships and lead positive change.
To learn even more about this role, please read the position description.
If you have any further questions, feel free to email Shane Ballard at shane.ballard@justice.vic.gov.au.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Applications close Monday 20 July 2026 at 11.59pm
Posted
6 July 2026
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