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Correspondence Officer

Queensland Government
Brisbane QLD

Location

Brisbane QLD

Full job description

About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.The role of the Clinical Excellence Division is to drive the patient safety, quality improvement and clinical improvement agendas for the Queensland health system. It will achieve this by identifying, monitoring and promoting improvements in the quality of health services delivered by service providers (both Hospital and Health Services and private health facilities, globally and within Queensland), and support and facilitate the dissemination of best-practice clinical standards and processes that achieve better outcomes for patients. The quality improvement agenda is actively supported by a significant research agenda and a system wide strategic focus on building the culture, and leadership and management capability of clinicians. The Division is also accountable for setting and supporting the direction for mental health, alcohol and other drug services in Queensland, as well monitoring and reporting on performance.

The role Reporting to the Projects and Governance Officer, Office of the Chief Nursing and Midwifery Officer you will be responsible for assigning, tracking, monitoring and reporting on all incoming and outgoing correspondence. You will maintain an effective records management system, provide effective administrative and program support and undertake statistical analysis on timeliness and quality of correspondence. You will utilise your exceptional personable skills in developing and maintaining effective client relationships and liaise, negotiate and consult with senior management and officers. You will also actively contribute to correspondence work system improvements; assist in actioning financial, human resource, travel and procurement processes.

The successful personYou will have demonstrable experience in working autonomously to manage high volumes of correspondence, proof reading and editing whilst utilising discretion to meet deadlines. You will utilise your high level written and verbal communication and interpersonal skills along with knowledge of departmental financial and administrative processes and reporting requirements. You will also use your high standard of administrative support skills including knowledge, or ability to rapidly acquire knowledge, of information systems used in the business.

Additional InformationThe Administration Support Team is required to provide administrative and other support services to the Officer of the Chief Nursing and Midwifery Officer between the hours of 8:00am and 5:00pm, Monday to Friday. This position, along with other positions in the Support Team, will be required to start work at 8:00am or work until 5:00pm in order to cover this requirement.

It is an expectation that this position will work closely with the Executive Support Officer and other members of the Officer of the Chief Nursing and Midwifery Officer. The positions are co-located, and as such at times would be required to act as backfill for each other for annual leave, sick leave and in other instances as required.Benefits of working with the Department of HealthBy joining the Department of Health you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development
To apply for this exciting opportunity, please submit your resume and a cover letter (maximum 2 pages) outlining your skills and experience relevant for this role. This work is licensed under a Creative Commons Attribution 3.0 Australia License.