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Customer Care Representative

Wacol QLD


Wacol QLD

Full job description

The Role

Based at Sealy’s National Head Office in Brisbane, a vacancy exists for a Customer Care Representative in our Customer Care Department. Sealy Customer Care resolves all issues involving our retailers and consumers, through liaison with our Factories, Sales and Administration Departments.

Main tasks and responsibilities include:
Answering phones professionally

Respond to customer inquiries

Handle, investigate and resolve customer complaints

Provide customers with product and service information

Processing orders, forms and applications

Research required information using available resources

Route calls to appropriate resource

Follow up customer calls where necessary

Identify and escalate priority issues

Meet key performance indications

The Candidate

This position requires a high performing professional, working in a fast-paced, deadline driven environment. Critical to this role will be the ability to manage and resolve customer complaints in a timely and professional manner.

The successful applicant must have strong communication skills, complemented by a minimum of 12 months inbound call centre experience. Only applicants who have the demonstrated ability to provide the skills required will be considered.

The applicant will also need to demonstrate the following key competencies:

Verbal and written communication skills

Listening skills

Problem analysis and problem solving

Customer service orientation

Organisational skills

Attention to detail



Adaptability and team work

Stress tolerance


The position will also provide great opportunities for long-term career advancement, as it develops problem solving and decision making abilities through exposure to all facets of the company. So, if you are a highly motivated, have excellent customer relationship skills and the ability to learn new skills as well as become an integral part of a fast paced customer service team, please forward your application to:

Sealy of Australia

Attention: Customer Care Manager:
Applications close by: 27th January 2017 (Applicants must have call centre experience)

No agencies please.

Not Specified

Work Type:
Full time position

Permanent position

38 hours


Job ID:

Public Employer

Last Modified:
16 January 2017