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Customer Solutions Specialist - Fortitude Valley

Brisbane QLD


Brisbane QLD

Full job description

Permanent Part Time roles, 30 hours per week

Shift availability:
Between 6am and 9pm, on fixed days; Thursday, Friday, Saturday and Sunday.
( Must be available to work public holidays also )
Start date: 23rd January 2017

Imagine working in an environment where the culture is built on Open Book Management principles.
Imagine a workplace that shares its financial information with every employee.
Imagine being celebrated for who you are and rewarded for achieving your goals a work.

About the role:
As one of our Call Centre Representatives you will be responsible for speaking on behalf of some of Australia's biggest brands. The role is based in our call centre in Fortitude Valley in a rapidly-growing team. Your role will be fast-paced and dynamic, with the potential to receive monthly rewards for achieving targets.

To be successful in this role, you will have the ability to:
build a relationship with customers over the phone
work in a fast-paced environment with set targets and timeframes
actively listen while also performing other tasks
competently use a computer
demonstrate outstanding customer service skills
work on a rotational starting time, between 6:00am to 9:00pm on fixed working days of Thursday, Friday, Saturday and Sunday

What we can offer you:
comprehensive paid training
a diverse and supportive working environment – everyone is welcome here, and our differences make us stronger
opportunity for further development and career growth
a culture built on fun, respect, integrity, innovation and transparency
incentives paid monthly for performing to expectations
You must be eligible to work in Australia.

About us:
We are an award-winning global contact centre business operating from centres based in Australia and the Philippines. We partner with some of Australia's most loved brands, as well as government, healthcare and travel industries.