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Recoveries & Settlements Consultant

Suncorp Group
Brisbane QLD


Brisbane QLD

Full job description

Permanent Full Time

Location: Brisbane - Inner Suburbs & CBD

Categories: Call Centre, Insurance, Contact Centre, Team Member, Pay Band 3

Recoveries & Settlements Consultant

With over 15,000 employees and 9 million customers, Suncorp is an organisation on the move. As the parent company of household brands like AAMI, GIO, APIA, Just Cars and Shannon's, we offer the personalised customer service experience of a niche insurer and regional bank while driving efficiencies through an extensive resource and infrastructure which we enjoy as a large ASX listed company.
Have you been told you are you a strong negotiator and able to get to a great outcome by using your persuasion and communication skills?
Are you passionate about delivering great customer service alongside business outcomes?
We currently have a number of positions available within the Recoveries and Settlements team. This exciting opportunity is to join the team as Recoveries and Settlements Consultants in our Brisbane CBD office.
In this role you will manage the Recovery and Settlement of claims for our brands by ensuring sufficient estimates are on a claim, negotiating liability and demands with third parties and achieving the best possible recovery or settlement in a timely manner whilst providing a superior level of customer service.

Your role will involve, but not be limited to:
Effectively manage the recovery and settlement process for the allocated queue workflow
Identify and maximise recovery opportunities
Negotiate win/win with settlement claims
Make timely decisions in line with business requirements, Values, Purpose & team behaviours
Fully understand and make decisions in line with the limits of authority and company guidelines
Work within authority levels and make appropriate recommendations when authority is exceeded
Provide superior customer service experience in every interaction with customers
Maintain clear and concise communication with customers, demonstrating empathy and understanding towards all customers
Handling and resolving complaints in a professional manner whilst striving, where possible, for win/win outcome.
Ensuring all customer enquiries are attended to in a timely manner, and proactively calling and answering calls to achieve or exceed daily targets
The successful candidate will possess outstanding analytical abilities, negotiation skills, strong interpersonal and communication skills (written and verbal) and excellent customer service. You will need high levels of resilience, exceptional attention to detail and enjoy being in a position that provides you with plenty of accountability on a day to day basis.
To thrive in this position you will need to be able to develop strong relationships with internal and external stakeholders and able to negotiate the best outcome for the business.
Claims experience highly regarded.
Apply now or for more information please contact our recruiting partner Isabelle Sanger on 02 8226 9659.

Advertised: 27 Apr 2017 AUS Eastern Standard Time

Applications close: 09 May 2017 AUS Eastern Standard Time