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Sales and Service Consultant

Bupa Australia
Brisbane QLD


Brisbane QLD

Full job description

Job no: R1004680

Work type: Permanent

Location: QLD - Brisbane Metro

Categories: Sales, Sales - Retail Sales

About The Role

Based in our Brisbane CBD store, you will work as a part of a team and take responsibility for:

liaising with members on a face to face basis to undertake a customer focused, needs analysis discussion to identify products and solutions to meet member needs

identifying cues for cross-sell and up-sell opportunities

provide high level customer service in regards to members general enquiries, claims and transactions

taking ownership and accountability for each customer interaction to ensure continued customer satisfaction

This is a full time position Monday to Friday

About You

With a proactive approach, you will be passionate about sales and customer service, with a drive to succeed and over achieve. With a needs based, genuine approach, you will quickly build trust with customers to open up discovery conversations. You will also demonstrate:

previous experience in a customer centric, sales focused role

the ability to work towards and achieve revenue focused KPIs

experience in effectively dealing with customers, including handling objections and complaints

excellent communication skills with an emphasis on listening, negotiating and influencing and the ability to value add

About The Rewards

As part of the Bupa family, you will be rewarded with a competitive remuneration package and commission structure as well as discounts across our range of insurance products and health services.

You will be on-boarded with a comprehensive induction program that includes classroom, e-learning and on-the-floor product and knowledge training, as well as having access to our state of the art knowledge base, "Know-It".

As the leading health and care group within Australia and New Zealand, we employ over 21,000 people who are dedicated to helping people live longer, healthier and happier lives. We encourage all our employees to explore their full potential and develop a long term career within the progressive, supportive environment that is Bupa - find out more by visiting

Find the purpose in your career and !

Advertised: 17 May 2017 8:00 AM E. Australia Standard Time

Applications close: 16 Jun 2017 5:00 PM E. Australia Standard Time