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Trainer and Assessor

MAX Solutions
Springwood QLD


Springwood QLD

Full job description

MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.

To deliver and administer training to participants as part of training delivery of MAX Solutions training program whilst complying with all of MAX Solutions’ Registered Training Organisation’s policies and procedures.

Key Responsibilities
  • Provision of support to job seekers and external trainees (when applicable), to achieve successful completion of their training by;
  • Delivering face to face in the classroom and supervision during Vocational Placements in accordance with TAS and agreed delivery schedule
  • Training, mentoring, support and feedback of submitted work and assessments for internal or external students in accordance with TAS and delivery schedule
  • Submission of all documents including student file notes for external trainees for processing to Corporate Training Administration team
  • Assessment and provision of student feedback of all submitted work
  • Ensuring compliance with MAX Solutions’ training policies and procedures at all times
  • Communication with employers/supervisors of students to co-ordinate workplace visits and provide feedback on students
  • Provision of feedback and any recommendations to Resource Developer to ensure up to date and quality resources are being used
  • Participation in moderation and validation processes as required by the Compliance Manager
  • Maintain professional industry and vocational currency and update trainer records as required at all times
Key Result Areas:
  • Achievement of minimum 80% completion rate of all students
  • Report any student withdrawals/cancellations to Corporate Training Administration team within 24 hours of this occurring
  • Ensuring of submission of all Trainer Assessment materials/documentation to Corporate Training by the last day of each working week of training delivery
  • Achieve of 90% of all student survey responses saying that they are ‘very satisfied’ or somewhat satisfied’ with the overall training quality
  • Reporting student complaints if received on the same day as they arise within the complaints reporting system
Key Result Area 1: Delivery of training and undertaking assessments and provision of documentation
  • To deliver quality training and assessment to job seekers or trainees (when applicable) in accordance with training package requirements and all Standards
  • To deliver quality training and assessment to job seekers or trainees (when applicable) in accordance with training package requirements and all Standards
  • Where needed, provide individual support to learner including advice on support services and implementation of learner support strategies that will lead to successful completion of training
  • Ensure compliance at all times with MAX Solutions’ training policies and procedures
  • Involvement and participation in MAX Solutions Training meetings, professional development sessions and moderation and validation sessions and functions as required
  • Other duties as directed
Job holder is successful when:
  • All student assessments are up to date and submitted within the required timeframes
  • Completion of all Vocational Placement documentations within required time frames
Key Result Area 2: Quality standards, regulations and responsibilities
The Trainer and Assessor is responsible for ensuring that the following regulations, standards and codes are complied with:
  • ASQA and Standards for NVR Registered Training Organisation
  • Adult Learning Principles
  • Australian Core Skills Framework
  • The Company’s Quality System
  • The Company’s Policies and Procedures
  • MAX Solutions’ Responsibilities/Authority Matrix
  • Employment and Related Services Code of Practice
  • Appropriate authority regulations
  • Relevant legal, professional and ethical obligations
  • Particular contract specifications
  • Department of Industry and Department of Education
  • Department of Employment Code of Practice and respective Service Guarantees
Job holder is successful when:
  • Delivery of training complies with all quality standards and policies
Key Challenges:
  • Maintaining engagement of students and trainees (where applicable) throughout the training delivery
  • Maintaining strong relationships with key MAX site staff and employers during the training delivery and Vocational Placements.
The Ideal Candidate will Possess the Following Additional Education and Experience:

Personal Attributes:
  • Actively support MAX Solutions purpose and values
  • Positively and constructively represent our organisation to external contacts at all opportunities
  • Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times
  • Operate in line with MAX Solutions’ policies and practices (EG: financial, HR, etc.)
  • To help ensure the health, safety and welfare of self and others working in the business
  • Follow reasonable directions given by the company in relation to WHS/Occupational Health and Safety
  • Driven; confident; organised; methodical; resilient.
Key Skills:
  • Strong planning and organisational skills
  • Has the capacity and desire to handle multiple tasks within a high pressured and dynamic environment at any given time
  • Excellent people management skills
  • Excellent administrative skills
  • Confident communication, interpersonal and negotiation skills
  • Meet deadlines and demonstrate attention to detail
  • Effective problem solving and conflict resolution skills
  • Computer skills – Intermediate to Advanced Word, Excel, Access, Internet & E-mail
  • Ability to self manage
  • Strong knowledge of the VET sector.
Required Experience and Qualifications:
  • TAE40110 – Certificate IV in Training and Assessment is essential for this role
  • Previous experience working as a Trainer and Assessor
  • Demonstrated vocational qualifications to the level of those being delivered and/or assessed or have relevant industry experience that will demonstrate your experience and knowledge in the filed of training that you are delivering in
  • Experience in planning, co-ordinating and facilitating meetings, forums and planning days
  • Current drivers licence.
EEO Statement:
MAX Solutions is an Equal Opportunity Employer. At MAX we encourage applications from people with culturally diverse backgrounds, Aboriginal and Torres Strait Islander peoples; and people with disability