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    • Maintain accurate loan and system records.
    • Support construction loans and progress drawdowns.
    • Process loan variations, discharges and documentation updates.
    • Maintain accurate loan and system records.
    • Support construction loans and progress drawdowns.
    • Process loan variations, discharges and documentation updates.
    • Support customers through their home loan journey via phone, email, and video.
    • As an Aussie Home Loan Specialist, you’ll help Australians navigate one of the…
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    • Support customers through their home loan journey via phone, email, and video.
    • As an Aussie Home Loan Specialist, you’ll help Australians navigate one of the…
    • Build trust and support customers through the home loan journey, addressing questions and concerns.
    • As a Home Loan Call Centre Consultant, you’ll be the first…
    • Home lending experience across the full loan lifecycle.
    • Manage home loan enquiries end-to-end (application to settlement).
    • 2 days paid volunteer leave.
    • Process loan applications from formal approval through to settlement.
    • Assist customers with loan and post-settlement enquiries.
    • Our Home Loans Technical Variations team assists clients with navigating complex home loan changes, such as loan purpose adjustments and partial discharges.
    • Build trust and support customers through the home loan journey, addressing questions and concerns.
    • As a Home Loan Call Centre Consultant, you’ll be the first…
    • Identify and manage potential risks throughout the loan process.
    • Prepare and recommend loan submissions, including exceptions and escalations.
    • Manage end-to-end digital loan applications from submission to approval, delivering a seamless customer experience.
    • Option to purchase additional leave.
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    • You’ll also support the Area Manager with business development initiatives, help manage loan processing and distribution and play a key role in coaching and…
    • Reviewing loan approvals from a quality and regulatory perspective.
    • Free access to Infinity programs — the same strategies that help clients cut decades off…
    • Check with customers’ detail when signing loan agreement, implement loan conditions;
    • Loan management, ensure the loan recovery is completed, overdue loan…
    • Assessing and analysing loan applications with care, accuracy and efficiency.
    • This is a hands-on role where you’ll engage directly with customers, assess loan…

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Job Post Details

Loan Support Officer- Commercial and Residential lending - job post

Thinktank
3.3 out of 5 stars
North Sydney NSW 2060•Hybrid work
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Location

North Sydney NSW 2060•Hybrid work

Full job description

Loan Support Officer

Thinktank is a leading non-bank lender with a national presence, known for putting people first, working as one team, and doing what’s right.

We’re looking for a Loan Support Officer to deliver high-quality post-settlement support and exceptional customer outcomes.

Role Overview

The Loan Support Officer (LSO) supports the Loan Support Team and Senior Loans Support Manager to deliver high-quality, customer-focused service across all post-settlement activities.

This role is responsible for handling customer enquiries within defined service level agreements (SLAs), maintaining accurate loan records, and ensuring seamless administration across the loan lifecycle.

It’s a hands-on role for someone who thrives in a fast-paced environment — balancing volume, accuracy and customer care, while contributing to operational excellence.

Key Responsibilities

  • Manage post-settlement enquiries (phone & email) within SLA
  • Process loan variations, discharges and documentation updates
  • Maintain accurate loan and system records
  • Support construction loans and progress drawdowns
  • Assist customers and brokers with enquiries and transactions
  • Ensure compliance with AML/CTF and internal policies

About You

  • Experience in financial services, ideally in residential/commercial lending
  • At least 1 year customer service experience in credit or lending environments
  • Strong communication skills (written and verbal)
  • Solid systems capability across core banking systems, Outlook and Excel
  • Understanding of financial services legislation and lending practices

Why Thinktank?

We’re a little bit different at Thinktank. No unnecessary bureaucracy. No egos. Just smart, committed people working as one to do what’s right — for our customers, our partners and each other.

You’ll enjoy:

  • A hybrid working model that supports balance and flexibility
  • A culture built on trust, fairness and transparency
  • Meaningful employee benefits, including Flex Leave and a Work Well allowance
  • The opportunity to build your career in a growing financial services organisation


Company Overview

Please visit our company website for more information

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