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    • Strong understanding of mining or earthmoving equipment.
    • Deliver OEM technical and customer support to mining clients.
    • Strong admin and computer skills.
    • Having recently been awarded an exciting new project with Anglo American, servicing villages in Middlemount, Moranbah and Moura, we are currently looking for…
    • Including but not limited too, offices, training rooms, crib huts, wash rooms, locker rooms and bath houses.
    • Drive In Drive Out only - must be residing in the…
    • Previous shutdown or mining experience preferred.
    • You will be involved in planned maintenance, shutdown execution, inspections, repairs, and equipment overhauls…
    • Develop new customers within mining and heavy industry, promoting our power generation and temperature control solutions.
    • Provided with a company vehicle.
    • Industrial supplies, mining support, or PPE/tools/consumables.
    • Forklift licence (or willingness to obtain) required.
    • Complete stocktakes and cycle counts.
    • Communicate with other technical and operational staff members and teams to ensure optimal designs are executed to ensure long term productivity of the Mine.
    • Successful applicants will perform industrial cleaning duties on heavy mining equipment and plant including:
    • Current valid driver licence [mandatory].
    • Strong financial and analytical skills in managing budgets and allocating appropriate resources to ensure a sustainable and profitable business.
    • Strong working knowledge of Queensland coal mining legislation and statutory requirements.
    • Lead and manage the site geotechnical and geology function to ensure…
    • Including but not limited too, offices, training rooms, crib huts, wash rooms, locker rooms, bath houses..
    • 7x days on, 7x days off (working 10-12x hour shifts).
    • Experience with Liebherr, Hitachi and/or CAT mining equipment essential.
    • Scheduled servicing, change outs and repairs.
    • Ex-OEM experience highly regarded.
    • Technical knowledge in an industrial/mining environment advantageous.
    • Operating within a small, collaborative team, you will also be allocated time each week to…
    • Kuveya Mining Maintenance Pty Ltd is hiring a Full time Diesel Fitter role in Mackay, QLD.
    • More than 4 years of relevant work experience required for this role.
    • Location: Ireland (with site travel nationwide).
    • We also manage regulatory compliance of our existing property portfolio of active quarry and minerals related…

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Job Post Details

Hitachi Construction Machinery logo

Customer Support Specialist - Mining - job post

Hitachi Construction Machinery
3.7 out of 5 stars
Emerald QLD 4720•Hybrid work
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Location

Emerald QLD 4720•Hybrid work

Benefits

Pulled from the full job description

  • Health insurance
  • Employee discount
  • Insurance services
  • Employee assistance program
  • Company car
  • Employee rewards program

Full job description

  • Emerald, QLD, Australia, 4720
  • Full Time - Permanent


About Us

Hitachi Construction Machinery Australia (HCA) is a global leader in construction and mining equipment, recognised for our innovation, quality, and people-first culture.

The Opportunity

We are seeking a Customer Support Specialist – Mining to join our Emerald team, supporting customers across the Bowen Basin.

This role combines technical expertise, customer service, and sales, where you will build strong relationships, provide OEM support, and identify growth opportunities.

Key Responsibilities

  • Deliver OEM technical and customer support to mining clients
  • Build and maintain strong customer relationships
  • Promote parts and service solutions to achieve sales targets
  • Develop quotes and work to a structured call cycle
  • Attend site meetings to support issue resolution
  • Maintain accurate records and report on sales activity
  • Attendance at customer site meetings as required to resolve technical issues Provide fluent customer relationship management, and a positive customer experience

About You

  • Trade qualification (mechanical or electrical) – essential
  • Strong understanding of mining or earthmoving equipment
  • Experience in a similar role (customer support, sales, or service)
  • Excellent communication and relationship-building skills
  • Proactive, self-motivated, and team-oriented
  • Strong admin and computer skills
  • Willingness to travel regionally

Why Join Hitachi?

  • Competitive salary + biannual bonus potential
  • Fully maintained company vehicle, laptop, and mobile phone
  • Permanent full-time role with long-term job security in a leading OEM
  • Comprehensive OEM training and ongoing development opportunities
  • Hybrid work flexibility after training completion
  • Exclusive employee discounts, including Medibank health insurance
  • Supportive leadership team that values your ideas and input
  • Employee rewards and referral program
  • Access to Employee Assistance Program (EAP) for you and your family
  • A strong safety-first culture where your wellbeing matters

Apply Now

Join a leading OEM and make an impact supporting mining operations in your region.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

Click APPLY NOW to get started.

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