Student Support Officer

1.9 out of 5 stars

Parramatta NSW

$55,000 - $60,000 a year - Full-time

Job details

Parramatta NSW

Key Responsibilities

Student Administration and Records Management

Manage student administration activities, including enrolments and maintenance of student records across student administration and academic areas.
Ensure all student data is accurately recorded, retained, and managed in accordance with approved organisational policies and procedures.
Maintain compliance with institutional policies, government regulations, and requirements of relevant regulatory bodies.
Ensure all student-related documents and records are accurate, complete, and filed in a timely and appropriate manner.

Enrolment and Academic Administration

Coordinate enrolment and re-enrolment activities in collaboration with internal teams and partner providers.
Liaise with the IT department regarding timetables, unit setup, and staffing requirements during student intakes.
Provide training and guidance to academic administration staff to enable them to deliver accurate and consistent enrolment-related information to staff and students.
Ensure academic administration staff provide accurate, timely, and comprehensive advice regarding enrolments, course requirements, credit transfers, and general administrative enquiries.
Monitor student course progress and process enrolment variations including deferments, cancellations, suspensions, and extensions as required.
Input and maintain student data in aXcelerate and ensure accurate reporting and status updates in PRISM.
Support the IT team in managing and maintaining student data systems, particularly aXcelerate.

Student Support Services and Welfare

Coordinate and support student service streams including orientation, student welfare, counselling, student events, and support services.
Provide accessible, accurate, timely, and comprehensive information and advice to students.
Identify and support students at risk, including those requiring welfare, counselling, or additional support interventions.
Coordinate student engagement activities, events, and support programs to enhance student wellbeing and participation.

Student Experience and Outcomes

Enhance the student experience from application through to graduation and beyond by implementing initiatives such as:
First-year transition programs
Buddying, mentoring, and study support programs
Student experience monitoring and improvement initiatives
Graduate destination and satisfaction activities
Alumni engagement and development
Industry engagement and student networking opportunities
Coordinate and manage international student surveys using an integrated and structured approach.
Work collaboratively with internal departments to plan, develop, implement, and evaluate student engagement programs and support activities.
Ensure programs and services are inclusive and responsive to student diversity, including cultural background, skills, and preparedness for study.

Professional Development

Participate in ongoing learning and professional development activities, including relevant training programs and workshops.
Assist in the development and delivery of student administrative workshops and information sessions.

Qualifications, Attributes and Skills

Completion of a relevant tertiary qualification.
Demonstrated experience in student services within an educational or training environment.
Experience in enhancing student engagement and student experience.
Excellent written and verbal communication skills.
Strong cultural awareness and sensitivity to working with students from diverse backgrounds.
Strong customer service focus with a genuine commitment to supporting students.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Job Types: Full-time, Permanent

Education: