Café Manager

About Sweet Belem

Sweet Belem started in Petersham in 2003 with a single obsession: making the real Pastéis de Nata — the way they're made in Lisbon. Twenty-plus years later, we're still doing that one thing exceptionally well, and we've grown into a refined, contemporary café brand with a flagship in Barangaroo. We care about craft, consistency, and building calm, professional kitchens where good people do their best work.

The Role

We are looking for an experienced Café Manager to lead front-of-house operations at our Barangaroo store. This is a hands-on role for someone who enjoys running a smooth, calm, high-volume counter-service venue, building strong teams, and delivering consistently excellent customer experiences.

You’ll work closely with the ownership team and BOH leadership to set service standards, manage labour, and create a positive workplace culture.

What We Offer

• $70,000 to $85,000 + super, reviewed annually.
• Predictable rosters and stable hours
• Lead a flagship store and one of Australia's most recognised Portuguese pastry brands.
• Hands-on ownership team that backs their people and invests in standards
• Real input into standards and team culture.
• Opportunity to grow with an expanding brand

Key Responsibilities

• Lead and manage daily front-of-house operations
• Build, train, and develop barista and service teams
• Create and manage weekly rosters and labour targets
• Maintain service standards and customer experience
• Monitor workflow, speed, and team communication during peaks
• Support a respectful, professional workplace culture

What We’re Looking For

• Minimum of 3yrs experience managing a busy café or quick-service venue
• Strong people leadership and communication skills
• Commitment to delivering exceptional customer service
• Confidence with rostering and labour management
• A calm, organised approach under pressure
• Pride in service standards and team culture

Job Types: Full-time, Permanent

Pay: $75,000.00 – $85,000.00 per year

Benefits:

• Employee discount

Work Location: In person