Reviews for Customer Relations Representative in Australian Taxation Office
Quiet place to work
Customer Engagement Officer (Current Employee) – Hobart TAS – 11 December 2018
There is always someone to assist if you need help. Team leader is very good and knowledgeable . excellent work areas, plenty of facilitites to access, like break out areas, access to fresh air eating areas.
Debt Customer Officer (Former Employee) – Adelaide, SA – 14 June 2015
A typical day was talking to clients regarding outstanding debt, this was down by an automatic system which meant that I could get incoming calls or make an outgoing call to a client.
I learnt to be friendly, understanding but assertive when helping clients to work out an appropriate outcome for the case.
I followed the procedures and policy of the Australian Taxation Office (ATO) as much as I could and would work with the goals and timeframes set by management.
I worked well on my own but helped co-workers when necessary.
The hardest part of my job was having to sometimes advise a client that the proposal or evidence provided was not suitable and that we were unable to find a solution that was suitable for both parties and that the debt would have to move forward to the next level.
The most enjoyable part of the job was letting clients know the options available and to work with them to find away to pay their debts off in a reasonable time frame.
Flex hours allowing for planned days off
The focus on following procedures to the letter instead of allowing initative
How much does a Customer Relations Representative make at Australian Taxation Office in Australia?
Average Australian Taxation Office Customer Relations Representative yearly pay in Australia is approximately $75,679, which is 7% above the national average.
Salary information comes from 23 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.