Social club was very engaging, for a small fee each fortnight, it kept all 200+ incontact with each other, out of work enviroment.
Sales Consultant (Former Employee) – Collins St, Hobart Tasmania – 12 January 2016
Rotating shifts, taking inbound calls, placing outbound calls, for follow ups. Listening to customers enquirers, complaints and requests.Keeping to schedules. With in doing the above plus more, I generated customer satisfaction, with which also lead to being able to achieve KPI's, time management. Customer satisfaction.
Working at Telstra, taught me how to empathize, with out feeling a need to sympathizing,As there is a huge difference between the two! Also that no matter with what is happening with in your personal life, it is to be left at the front door.Each customer is a new customer, don't think that you know the person on the other end of the phone, ask the open ended questions, so therefore you are able to serve the customer with what their needs are!
I believe that the management at Telstra was average, as for the business change very fast, the goals were moved more often than not, that is not saying that the management was poor, it was/is just a very fast pace and change at all times.
Great diversity of work colleagues. With over 200 people working with in the call center, I may not have known all the names, but I knew a large majority, and knew the rest via face. A very good mix of people.
Hardest part, was customers not understanding, that the company that I worked with, is/was a business, and not a charity. As i truly believed with in the company that employed me, I only had high praises of my work place.
Most enjoyable, speaking with all nationalities, all different walks of life . I tend to have a knack of building quick rapport with customers. The benefits with what Telstra offered were amazing.