Brand Ambassador - Event Activation (Casual)

Rockhampton, QLD | Westpac QRL Fan Day Activation

Synergie is seeking Brand Ambassadors to join our client supporting a high-energy sports activation at the Westpac QRL Men's Fan Day in Rockhampton. This casual event-based role is part of a major Queensland Rugby League fan engagement event held at Browne Park.

We think outside the box by redefining recruitment. Through long-term partnerships, we connect the right people with the right opportunities to shape careers and drive change in Australia and beyond.

This role involves delivering a fast-paced, interactive fan experience called the "Catch & Keep" activation, where members of the public participate in a game-based challenge to catch and win prizes. You will be responsible for engaging with participants, explaining rules, managing queues, operating activation pods, and supporting prize distribution in a live event environment .

The Important Parts

• Casual event-based role (single-day activation shift)
• Located at Browne Park, Rockhampton
• High-energy sporting event environment
• Full onsite briefing and supervision provided
• Physical, interactive public engagement role
• Team-based event delivery

What You Will Be Required to Do

As a Brand Ambassador, you will support the delivery of a live fan activation experience by:

• Greeting and engaging with event attendees in a friendly manner
• Explaining activation rules and guiding participants through gameplay
• Managing queues and participant flow into activation pods
• Operating or supporting interactive "Catch & Keep" game stations
• Resetting and restocking game equipment between rounds
• Communicating participant results to prize staff
• Supporting prize distribution (keyrings, footballs, plush toys)
• Ensuring a safe, clean, and organised activation space

Key Responsibilities

• Deliver excellent customer service and public engagement
• Support smooth operation of dual activation pods
• Enforce game rules (e.g. safe catching requirements)
• Assist with manual reloading of activation equipment
• Maintain queue control and crowd flow
• Escalate any issues to Team Leader or Event Supervisor
• Follow all WHS and safety instructions onsite

To Be Successful in This Role You Will

• Be confident and comfortable engaging with the public
• Be reliable, punctual, and well-presented
• Be able to follow instructions in a fast-paced environment
• Be physically capable of standing for long periods
• Be comfortable with light manual handling (bending, lifting lightweight items)
• Have a positive, team-focused attitude

Experience & Qualifications

• Previous experience in events, promotions, retail, hospitality, or customer service (preferred)
• No formal qualifications required
• Experience working in fast-paced, public-facing roles highly regarded
• First Aid certificate desirable but not essential
• good communication skills
• friendly and approchable personality

Culture / Environment

• High-energy outdoor sporting event environment
• Large public attendance and interactive activation space
• Team-based delivery with clear supervision structure
• Fast-paced, customer-focused engagement role
• Active, hands-on participation in live event operations

Work Hours

• Casual, event-based shift only
• Example shift: 10:15am arrival - 3:45pm finish
• Must be available for full-day availability on event date
• Hours strictly dependent on activation schedule

What's On Offer

Synergie provides weekly pay cycles, safe working environments, and dedicated consultants who support your success. This role offers the opportunity to work at a major Queensland sporting event, gain live event experience, and be part of a nationally recognised brand activation.