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Support Worker – Part-time (Fixed Term until 22 July 2027)

Part-time 30.4 hours a week

The Beacon – Homelessness Support Service

SCHADS Level 3

Why this role matters

At The Salvation Army, every interaction is an opportunity to offer dignity, safety and hope. The Beacon Homelessness Support Service is a place where people experiencing homelessness can breathe, reset and begin rebuilding their lives. As a Support Worker, you become part of that journey. You offer compassion, stability and practical support to people who may be facing some of the toughest moments of their lives. Your presence can be the difference between someone feeling alone and someone feeling seen.

About the role

We currently have a part-time Support Worker position available, working 30.4 hours per week on a fixed term contract until 22 July 2027. This role is part of our 24/7 Homelessness Support Service at The Beacon.

The role has a strong front‑of‑house focus and involves being the first point of contact for residents, visitors and callers. You will answer phones, gather basic intake information, complete data entry and communicate clearly with other staff. You will also provide information about accommodation options to members of the public, greet residents, manage mail collection and support the smooth running of after‑hours operations. This work is carried out in a safe, inclusive and welcoming environment where every interaction matters.

This position sits within the Homelessness Support Service at The Beacon, reporting to the Front of House Team Leader. Pay is in accordance with SCHADS Level 3. This is a shift-based role, and workers must be available to work across the following shift types as required:

• Day shift: 7.00am to 3.00pm
• Afternoon shift: 3.00pm to 11.00pm
• Night shift: 11.00pm to 7.00am

How you will make an impact

• Provide a warm, professional first point of contact for residents, visitors and callers
• Gather essential intake information and ensure accurate, timely data entry
• Share clear information about accommodation and support options with members of the public
• Maintain strong communication with staff through email and handover processes
• Support the smooth running of daily and after‑hours operations, including basic administrative tasks
• Maintain a visible presence onsite to promote safety, wellbeing and respectful conduct
• Respond calmly and appropriately to situations involving distress, crisis or challenging behaviour
• Contribute to a positive, inclusive and collaborative team environment

What you will bring

• Certificate IV in Community Services (minimum requirement)
• Experience in homelessness or human services (desirable)
• Understanding of trauma impacts, human development and social disadvantage
• Ability to respond calmly and professionally to challenging behaviours
• Strong communication skills and the ability to build rapport with diverse clients
• Initiative, sound judgement and the ability to work both independently and within a team
• A commitment to The Salvation Army’s values and safe work practices

What we offer

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free).
• Flexible working arrangements.
• Employee Assistance Program – confidential counselling service.
• Financial, retail and lifestyle discounts.
• Discounted health and fitness programs through Fitness Passport.
• Up to 8 weeks of leave per year through our purchase leave scheme.
• Generous parental leave (12 weeks).
• Up to 5 days paid leave per year to support a Salvation Army program or activity.
• A supportive, inclusive culture with passionate and dedicated team members.

How to apply

If you’re looking for a role where your compassion, resilience and humanity can make a real impact, we would love to hear from you. Please submit your application including a current resume and a brief cover letter outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration