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On-site • Permanent • Full-time • Entry Level

Customer Operations Coordinator – Work Where You Win!

Build Your Skills Across Customer Service, Coordination & Operations

At Ken Hall, our Customer Operations Coordinator plays an important role in helping our customers, field teams and day-to-day operations run smoothly.

You’ll work closely with our Customer Service team, Operations Managers and technicians, supporting customer enquiries and job coordination while building your knowledge across scheduling, dispatch and wider operations.

We’re looking for someone who enjoys learning, takes ownership and wants to grow beyond a traditional customer service role. You’ll be supported with training and exposure across the business, giving you the opportunity to build broader skills and take on more responsibility as you develop.

If you thrive in a fast-paced environment, enjoy working with people and want to build a long-term career with room to grow, this could be your next step. Work Where You Win!

Why Join Ken Hall?

At Ken Hall, we build careers, not just jobs. We empower our people to succeed with a culture built on trust, training, teamwork and growth.

Competitive Salary & Job Security – Secure, permanent full-time position with weekly pay.

Structured Training & Support – Clear systems, processes and ongoing training to set you up for success.

Career Development – Build your skills, take on new challenges and explore opportunities as our business continues to grow.

Broader Experience – Gain exposure across customer service, scheduling, dispatch and operations.

Make an Impact – Play an important role in supporting our customers, technicians and daily operations.

Supportive Team Culture – Work alongside a team that backs each other and celebrates success.

Great Perks – Staff and trade discounts, referral bonuses, social events, wellbeing support and more.

What you’ll be doing

Deliver great customer service – support customers across phone, email, web and scheduling platforms.

Coordinate customer and job needs – help manage bookings, follow-ups and changing priorities.

Keep jobs moving – maintain accurate information and follow actions through to completion.

Support the field team – work with technicians and Operations Managers to keep communication clear and customers informed.

Build your operational knowledge – learn scheduling, dispatch and wider operational processes through ongoing training.

Take on more as you grow – develop your skills and contribute across customer service and operations as opportunities arise.

About You

We’re looking for someone with strong customer service or administration experience who is ready to learn, grow and take on more responsibility.

Highly organised and confident managing competing priorities.

Strong communicator who enjoys working with customers and teams.

Quick thinker who can solve problems and adapt when priorities change.

Takes ownership, shows initiative and follows through.

Strong attention to detail and confident using computer systems.

Positive, proactive and motivated to learn and develop.

Experience in customer service, administration, coordination or a similar role.

Experience within trades, construction, property, insurance or another service-based industry is advantageous, but not essential.

Available to work full-time, Monday to Friday.

National Police Clearance required.

Build a Career with Ken Hall

With over 150 team members, including many who have built long-term careers with us, we’re proud to provide a workplace where people can develop their skills, take on new challenges and grow with the business.

This is an opportunity for someone who enjoys customer service but is looking for more – more exposure, more responsibility and the chance to develop broader skills across our operations.

Apply Now: Send your resume to Madeline Hall – People Success Manager, or call 8364 5855 to learn more.

Work Where You Win – join Ken Hall and build your next career step with us.

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