A fantastic opportunity is available for a Medical Receptionist to join Melbourne Mental Health working from our renovated complex located on Auburn Road, Hawthorn. We are seeking a proactive, friendly, and well-organised individual to be part of our team on a part-time (4 days) or full-time basis (full time is strongly preferred). Candidates who are looking to join our team long-term (2 years+) will be heavily preferred. Please note this role requires high levels of efficiency, multi-tasking and accuracy in a fast-paced busy environment.

ABOUT US:

Melbourne Mental Health is an exciting and mental health service provider founded by Dr Steven Chau (rated #1 psychiatrist in Victoria as per RateMDs as of December 4, 2022). We provide consultation rooms and impeccable administrative services to independent mental health professionals (psychiatrists, psychologists and social workers) so that they can provide the best possible care to their patients. Our vision is to create a strong and cohesive team environment. We value the role you play in ensuring the effective running of each clinician's practice and welcome you to work in a great team culture of respect and cohesion. We are confident you will enjoy being a part of Melbourne Mental Health and contributing to something wonderful and lasting!

THE ROLE:

You will provide diligent secretarial support to the clinicians at Melbourne Mental Health to ensure high quality patient care is always maintained.

Responsibilities include but are not limited to:

Welcoming patients
Answering phone enquiries
Managing incoming and outgoing mail, emails and website enquiries
Scheduling patient appointments including registering new patients
Processing and booking new referrals via the phone
Generating patient accounts and processing payments
Medicare/DVA/Private Health Insurance billing and claiming
Liaising with internal and external health professionals/services
Typing up dictations prepared by clinicians
Filing (paper and electronic documents)
Printing and photocopying relevant documentation
Preparing relevant reports for clinicians and accountants
Ensuring the reception, waiting area and consulting suites are neat and tidy
Other general office administration

ABOUT YOU:

You will be a team player with a strong focus on patient care. You will enjoy assisting and exceeding the expectations of referring GPs, clinicians and their patients. You will be comfortable working both on your own and within a team. You are able to handle a high pressure, fast paced environment and cope with multiple tasks throughout the day. Your flexible approach, calm demeanour and exceptional time management skills will see you succeed in this integral role.

Essential requirements:

A warm and friendly personality
Capacity to multitask whilst maintaining efficiency and accuracy
Strong desire to help people
Resilience to withstand a high pressure and busy work environment
Exceptional written and verbal communication skills
High level of computer literacy including proficiency with MacOS and Microsoft Office
High attention to detail
Proactive and reliable ability to problem-solve
Professional presentation
A deep work ethic
Proficient typing capacity

Previous experience in medical administration and familiarity with Halaxy software will be highly regarded but is not mandatory as we provide full training.

Benefits to You: