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Job Post Details

Customer Support Administrator – Part Time | Remote - job post

Art of Smart Education
4.6 out of 5 stars
Remote
$27 - $30 an hour - Part-time

Job details

Pay

  • $27 - $30 an hour

Job type

  • Part-time

Shift and schedule

  • Monday to Friday

Benefits

Pulled from the full job description

  • Employee discount

Full job description

Looking for a flexible part-time role that fits around uni, school hours or other commitments?

We’re looking for an organised, confident Customer Support Administrator to join our small and highly communicative Customer Support team at Art of Smart Education.

This isn’t a sales role. You’ll be working through established customer workflows, keeping on top of follow-ups and making sure our students, families and tutors have what they need to keep tutoring running smoothly.

What you’ll be doing

  • Responding to enquiries from existing students and families
  • Checking in with new customers after their first tutoring session
  • Helping families understand our policies, systems and how tutoring works
  • Making sure first lessons between students and tutors get successfully underway
  • Following up when regular tutoring sessions haven’t been booked and getting things moving again
  • Working through daily customer workflows and following up outstanding actions
  • Gathering feedback from families about their tutoring experience
  • Providing general customer and admin support when needed

You’ll probably love this role if you…

  • Are organised and love working through a list and getting things DONE
  • Enjoy talking to people and are confident on the phone
  • Are a great communicator and enjoy working as part of a small, connected team
  • Notice when something hasn’t been followed through and actually follow it up
  • Can juggle different tasks without losing track of the details
  • Are comfortable working independently from home
  • Pick up new systems and processes quickly

Customer service or administration experience is great, but organisation, initiative and communication are what matter most to us.

The good stuff

  • 100% remote
  • 15–20 hours per week, Monday–Friday
  • Morning hours preferred, but we’re flexible for the right person
  • $27–$30 per hour
  • Staff discount
  • Work closely with a small, communicative and supportive team
  • Employee discount on Art of Smart Education services

This could be a great fit if you’re looking for part-time work during school hours, studying at uni and want consistent weekday hours, or simply want a role with genuine flexibility.

About Art of Smart

Art of Smart Education provides tutoring, classes and educational programs to students across Australia.

Our Customer Support team helps make sure our families have a great experience from getting that first tutoring session underway to keeping regular lessons running smoothly.

Sound like your kind of role? We’d love to hear from you.

Pay: $27.00 – $30.00 per hour

Benefits:

  • Employee discount

Application Question(s):

  • Can work the required Monday–Friday hours/mornings?

Experience:

  • Customer service: 3 years (Required)
  • School administration: 3 years (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: Remote

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