Australia Post Customer Service jobs

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group.

Role Details

• Role: Fixed-term full-time (12 months)
• Pay: $61,628 per annum plus 12% superannuation (Trainee level rate). Increase up to $68,003 per annum plus 12% superannuation (base level rate) after three months aggregate employment in any twelve-month period.
• Work Schedule: Enjoy a rotating roster from Monday to Friday, spanning 8am to 8pm, with full-time hours. Rosters provided one month in advance.
• Training: Benefit from extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks of on-the-job training across your rostered hours.
• Hybrid: Once proficient, you'll transition to working from home four days a week, with one day spent in the office for team meetings.
• Location: Our office is conveniently situated in Queen St in the CBD, with easy access to multiple public transport options.

You’ll be

• Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels
• Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
• Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments
• Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

About you

You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

How we’ll deliver for you

• We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
• We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au