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Australia Post Customer Service jobs

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    • Performing customer sales and service transactions with customers.
    • Have experience in customer service and/or cash handling.
    • Australia Post: 1 year (Required).
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    • Deliver friendly, responsive customer service via phone and email.
    • 3 - 5 years customer service or call centre experience.
    • Previous experience in a customer service role with proven exceptional customer service skills (preferred but not essential).
    • A genuine commitment to delivering high-quality customer service.
    • Deliver friendly, professional, and helpful customer service at all times.
    • You will play a key role in providing high-quality service by managing customer enquiries, resolving issues efficiently, and maintaining strong internal…
    • Resolving customer complaints, managing database records, drafting status reports on customer service issues.
    • Provides accurate, friendly customer service in a…
    • Continuously learning and developing your customer service skills to meet the evolving needs of our customers.
    • Employee wellness initiatives and discounts.
    • Maintain Australia Zoos customer service standards.
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    • Provide excellent customer service over the phone and via email for management of customer queries and feedback.
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Job Post Details

Retail Customer Service Officer ( Australia Post ) - job post

LY Family Trust
Inner West NSW
$26.44 - $35.44 an hour - Part-time, Full-time

Job details

Pay

  • $26.44 - $35.44 an hour

Job type

  • Part-time
  • Full-time

Shift and schedule

  • Shift work

Location

Inner West NSW

Full job description

Full job description

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

  • This is a Permanent Full / Part Time opportunity working from Mondays to Friday with hours ranging between 8am to 5pm

You’ll be

  • Performing customer sales and service transactions with customers.
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
  • Assisting customers with mail and parcels lodgements and associate costs.
  • Building rewarding relationships with customers by understanding their needs.
  • Tidying up premises and keeping workplace clean

About you

  • You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
  • You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

You’ll also need to

  • Have experience in customer service and/or cash handling.
  • Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

  • Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
  • Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
  • Opportunities for training, growth and development in customer experience or other areas of the business

Pay: $26.44 – $35.44 per hour

Experience:

  • Australia Post: 1 year (Required)

Work Location: In person

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