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    • You’ll manage a high volume of inbound enquiries, resolve issues efficiently, and build strong relationships that support positive customer outcomes.
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    • Salary Search: Call Centre - Customer Support - Aged Care salaries in Tuggerah NSW
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    • Hold a current Australian Drivers' Licence with your own car (no international license's or shared vehicles).
    • Have 3+ months industry experience in a paid Aged…
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    • Competitive pay – Earn between $40.76 to $45.73 p/hr + 12% super, plus $0.92/km travel allowance and paid travel time.
    • Who We’re Looking For.
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    • At Australian Unity Home Health, we're looking for experienced Personal Care Workers who are passionate about providing quality in-home aged care and building…
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    • Enjoy additional yearly Well-Being and Community leave days as well as up to 14 weeks paid parental leave with equal benefits for both parents and access to a…
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    • Hold a current Australian Drivers' Licence with your own car (sorry, we cannot accept International licences or shared/rental vehicles).
    • What You’ll Be Doing:
    • As a Scheduling Coordinator , you’ll play a key role in making this happen.
    • In this fast-paced role, you’ll plan and organise services, so they run smoothly and…
    • Flex-Up – work additional overtime hours as available and boost your income.
    • Enjoy access to a number of employee discounts and benefits.
    • Paid travel and KM’s.
    • Competitive hourly rate of $36.14 + superannuation.
    • Part-time role offering 24 to 27 hours per week, Monday to Friday, with future opportunities to increase…
    • Hold a current Australian Drivers' Licence with your own car (sorry, we cannot accept International license's or shared/rental vehicles).
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    • Hold a current Australian Drivers' Licence with your own car (sorry, we cannot accept International license's or shared/rental vehicles).
    • What You’ll Be Doing:
    • At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high-quality safe care in the comfort of the customers’…
    • Open to entry-level and experienced carers.
    • Fully paid 2-week training program plus buddy shifts.
    • $34.80 - $36.59 per hour + super.
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    • Hold a current Australian Drivers' Licence with your own car (sorry, we cannot accept International license's or shared/rental vehicles).
    • What You’ll Be Doing:
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    • Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive…

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Call Centre - Customer Support - Aged Care
Australian Unity
·
2.8
Tuggerah NSW 2259
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Benefits

Pulled from the full job description
Parental leave
Health insurance
Employee discount
Insurance services

Full job description

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Health Concierge – Customer Support , you’ll be the first point of contact for our customers, providing empathetic, accurate and timely support across their aged care journey. You’ll manage a high volume of inbound enquiries, resolve issues efficiently, and build strong relationships that support positive customer outcomes.

This is a full-time role, offering hybrid flexibility (3 days in office, 2 from home) after successful completion of a 6-month probation period.
Office location would be Tuggerah.

Key Accountabilities
  • Handle high-volume inbound calls from customers, families and care workers
  • Resolve enquiries across services, scheduling, billing and care support by providing clear and accurate information
  • Deliver First Call Resolution (FCR) wherever possible
  • Accurately document interactions using systems such as Genesys and Procura
  • Follow business rules for warm transfers, escalation pathways and accurate task/note creation
  • Collaborate with internal teams to ensure timely customer resolution
  • Manage complex queries with empathy and professionalism
What You’ll Bring
  • Recent experience (within the last 12 months) in a high-volume contact centre
  • Proven ability to manage complex customer enquiries end-to-end
  • Strong communication, active listening and rapport-building skills
  • Experience working in structured, process-driven environments
  • Confident using CRM/call centre systems (e.g. Genesys, Salesforce, Lumary - desirable)
  • High attention to detail and strong time management skills
  • Experience in health, aged care or community services desirable but not essential
Why work for Australian Unity?
  • Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
  • Flexible Work Options –hybrid role combining 3 Branch days & WFH after successful completion of your 6 month probation period
  • Career development with full access to LinkedIn Learning & internal opportunities
  • Staff discounts across our insurance products as well as our travel and retail partners
  • Fitness Passport – discounted access to 1,500+ gyms & facilities
  • Novated Car Leasing options through our partners Maxxia or Flair Cars
  • 14 weeks paid Parental Leave
Click APPLY or contact Diti Vora (Talent Acquisition Specialist) at dvora@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

perks
  • Above award pay rates
  • Employee perks
    Discounts on health, insurance, travel, and more
  • Supported and paid induction program
  • Paid travel and KM’s
  • Flexible hours

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