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Automotive Customer Service jobs in Sydney NSW

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    • A genuine passion for delivering outstanding customer service.
    • Assist in developing and maintaining customer experience documentation, including customer…
    • Prepare service quotations for work outside contracted service agreements.
    • Track orders and provide customers with accurate updates on service progress.
    • Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.
    • A genuine passion for delivering exceptional customer service.
    • Your focus will be on building strong customer relationships and delivering outstanding service…
    • Manage daily and ad‑hoc customer orders to maximise fulfilment and service levels.
    • Build strong relationships with Account Managers to enhance customer…
    • Comfortable approaching customers and starting conversations with confidence and great service.
    • As a Sales Consultant, you’ll focus on customer acquisition…
    • At least 1 year of work experience in a customer service role.
    • Strong customer service, interpersonal, and relationship-building skills;
    • Delivering high-quality customer service and building strong client relationships.
    • Experience in customer service, sales support, quoting, or internal sales.
    • It focuses on understanding customer needs and offering relevant, home furnishing solutions through strong salesmanship and a customer-centric approach.
    • We have 3 departments within our leisure Centre - Aquatics, Gymnastics and Fitness, each looking to recruit confident, approachable people to meet and greet our…
    • Greet customers and conduct the rental handovers using our iPad based rental management software (full training provided and no experience necessary).
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    • Engaging with our customers by sharing your product knowledge and experience.
    • Providing an in-store experience that inspires and empowers our customers.
    • Prior experience with managing and optimising customer service platforms, workflows and operations processes.
    • Ability to deliver customer insights and reporting…
    • Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people.
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    • Deliver friendly, responsive customer service via phone and email.
    • 3 - 5 years customer service or call centre experience.

Job Post Details

Part Time Customer Service Officer - Operations - job post

Good Cycles
Alexandria NSW
$35.15 - $63.27 an hour - Part-time, Casual

Job details

Pay

  • $35.15 - $63.27 an hour

Job type

  • Part-time
  • Casual

Shift and schedule

  • Weekend availability
  • Public holidays

Location

Alexandria NSW

Full job description

Lime is looking for a Part Time Customer Service Officer to join our Sydney Operations team.

In this role, you'll be responsible for delivering an exceptional customer experience for Lime riders, community members, and city stakeholders. You'll ensure every interaction is handled with empathy, professionalism, and a solutions-focused approach, while helping identify trends and opportunities to continuously improve our customer experience.

What You'll Do

  • Manage customer service tickets daily, ensuring riders, community members, and stakeholders receive a positive and consistent experience.
  • Respond to customer enquiries across multiple channels, providing clear, timely, and empathetic support.
  • Manage escalated customer calls, emails, and cases, including enquiries from community stakeholders and local government representatives.
  • Champion customer experience by identifying recurring issues and escalating insights to relevant internal teams.
  • Analyse qualitative and quantitative customer data to identify trends, pain points, and opportunities to improve the end-user experience.
  • Work closely with Customer Service and Local Operations teams to ensure customer outcomes align with operational KPIs.
  • Support continuous improvement initiatives through quality assurance activities, including calibrations, audits, and feedback.
  • Assist in developing and maintaining customer experience documentation, including customer guidelines, workflows, and training materials to support service consistency and regulatory compliance.
  • Represent Lime professionally in all customer, community, and stakeholder interactions.

About You

You'll be someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.

You'll also have:

  • A genuine passion for delivering outstanding customer service.
  • Excellent written and verbal communication skills.
  • The ability to manage a variety of customer interactions with empathy, professionalism, and sound judgement.
  • Experience using customer service platforms, CRM systems, ticketing software, or workflow management tools (highly regarded).
  • Strong organisational skills with the ability to prioritise competing tasks.
  • Confidence working both independently and as part of a collaborative team.
  • Experience with process automation, SQL, or data analysis is advantageous but not essential.
  • Experience working in diverse or multicultural environments and bilingual language skills are highly regarded.

What We Offer

  • A supportive and collaborative team environment.
  • Opportunities to contribute to improving sustainable transport across Sydney.
  • Ongoing learning and development opportunities.
  • The chance to make a real impact on the customer experience for one of the world's leading shared mobility providers.

Salary

This role is covered by the Clerks – Private Sector Award 2020 (MA000002) at Year 2, Level 1.

The hourly rate ranges from $35.15 to $63.27, depending on the day and time worked, with applicable penalty rates for evenings, weekends, and public holidays.

Pay: $35.15 – $63.27 per hour

Work Location: In person

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