Bilingual Support jobs

About AXYN Solutions

AXYN Solutions is a specialist migration agency based in Perth, primarily assisting businesses with employer-sponsored visas and labour agreements across Australia.

As our practice continues to grow, we are looking for a highly organised, resourceful and proactive Executive Operations Officer to help coordinate incoming requests, actions and priorities across the business.

The Role

The purpose of this role is simple: make sure things get actioned and nothing falls through the cracks.

A key part of the role is monitoring and managing multiple busy email inboxes, together with the related task workflow.

You won't simply organise incoming emails. You will determine what needs to happen next, who needs to do it and make sure it happens.

This could mean responding directly, preparing a draft, finding information, requesting documents, delegating an action, creating a task, following up or identifying something that requires a decision.

The goal is to solve what you can, action what you can and escalate only what genuinely requires attention.

Good judgement is essential. Taking ownership doesn't mean doing everything yourself — it means knowing when to act, when to delegate and when to escalate, and following through until the action is completed.

What You'll Do

• Review and triage incoming emails and requests
• Identify the next step and responsible person
• Respond to routine matters and prepare professional draft responses
• Find information independently using existing records, systems and available resources
• Delegate, create and monitor tasks through to completion
• Identify urgent or important matters requiring attention
• Manage reminders, priorities and key appointments
• Use technology and AI to simplify and improve workflows

Success in this role means routine matters are handled efficiently, important issues are identified quickly and actions don't get lost or left unfinished.

About You

Fluency in both French and English, written and spoken, is essential.

For us, mindset and judgement matter more than a specific number of years of experience.

You are:

• Exceptionally organised and detail-oriented
• Resourceful and naturally inclined to find solutions
• Proactive and comfortable taking ownership
• Able to figure things out and look for answers before asking for help
• Able to prioritise and exercise good judgement
• Comfortable using AI and technology to work smarter
• Discreet, reliable and persistent with follow-ups

Previous experience in executive support, administration, office management, operations or a similar role will be highly regarded but is not essential.

You don't need to be an AI expert. We are looking for someone who is curious about technology and naturally asks: “Is there a smarter way to do this?”

How to Apply

We are looking for the right person, not simply to fill the position quickly.

If this sounds like the way you work, please send us:

• Your resume, and
• A short response answering (in both French & English) the following:
• Tell us about a time you were given a problem without clear instructions. What did you do?
• When you don't know how to do something, what are the first three things you do before asking someone for help?
• Give us one example of how you currently use AI or technology to make your work or personal life easier.

Shortlisted candidates will be invited to complete a paid practical exercise involving a fictional inbox and competing priorities.

Only shortlisted applicants will be contacted. We look forward to hearing from you!

Benefits:

• Work from home

Work Location: Hybrid remote in Perth WA 6000