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    • Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.
    • In this role, you’ll be the heart of our guest experience; Delivering exceptional cleanliness and presentation standards that make every stay memorable.
    • We have 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge and 17 meeting spaces.
    • This role will be responsible for carrying out allocated…
    • This role ensures the professional and cost-effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public…
    • Lead, mentor, and support your team with ongoing coaching, feedback, and development opportunities.
    • Oversee daily restaurant operations, from planning rosters…
    • Accommodation/ hotel style room cleaning.
    • Can offer school hours if required.
    • Perm PT will be Fixed Term 6 months + option to extend.
    • Listen, move fast and think innovatively.
    • Speak up, have ideas and share them.
    • Together, we'll make travel better.
    • Must be familiar with sanitation regulations.
    • Maintain hotel weekly and monthly statistics.
    • Responsibilities will include leading the smooth night shift operation within the Front Office department.
    • Ensure the external areas of the hotel are tidy and maintained.
    • Liaise with the supervisor/manager/contractor regarding all work in guest rooms and public areas…
    • Previous experience within a hotel environment is preferable, however, not essential.
    • With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge…
    • Prepare and present food to a consistently high standard.
    • Uphold strict hygiene, food safety, and workplace health & safety standards.
    • About the Role: This position involves driving late-model vehicles on scheduled and ad-hoc transfers, including airport runs, hotel shuttles, and charter…

Job Post Details

Reservations Agent - job post

Brisbane Airport Hotels Group
Brisbane Airport QLD 4008
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Public holidays

Location

Brisbane Airport QLD 4008

Benefits

Pulled from the full job description

  • Commuter assistance
  • On-site parking

Full job description

Currently recruiting a Full-time Reservations Agent to join our passionate Reservations team in our ibis and Pullman Brisbane Airport Hotels!

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing, well-established global brands.

About Us

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.
About the role

  • Provide courteous, efficient and professional service to exceed guest expectations.
  • Know the hotel products & facilities and upsell at every opportunity.
  • Ensure an accurate and complete guest history exists for all return guests and that details of arrivals are communicated to all departments.
  • Promptly answering all incoming calls, emails and website enquiries for reservations and ensuring accurate details are recorded.
  • Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.

About You

  • Excellence in customer service & phone etiquette
  • A can-do attitude and the ability to work effectively within a team.
  • Knowledge of Opera and Third-Party Agents is preferred, however, not essential.
  • Ability to work in a fast-paced environment.
  • Excellent grooming and presentation.
  • The ability & flexibility to work across a 7-day working environment, including weekends and public holidays.
  • Reservations experience is not necessary; those new to the industry are welcome to apply.

The benefits for you

  • Fun & flexible work environment
  • We love to celebrate through reward & recognition programs, benefits, regular team events & fun days.
  • Sense of belonging through diversity & inclusion
  • Accor Worldwide discounts.
  • Learning & development for your career progression
  • Subsidised onsite parking & discounted Air Train weekly pass.

We thank all interested parties in advance for their application, however, only successful applicants will be contacted.

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