Broker Support Officer jobs

Territory: Melbourne’s eastern suburbs, regional Victoria and Western Australia.

Build your broker network. Own your territory. Help grow

Latitude’s lending business.

At Latitude, we make it possible for our customers, our partners and our people. Our broker partnerships play a key role in helping more customers access personal and asset finance solutions that meet their needs.

As we continue to grow our broker channel, we’re looking for a Relationship Manager to take ownership of a diverse portfolio spanning Melbourne’s eastern suburbs and regional Victoria, together with Western Australian broker relationships managed remotely through a desk-based approach.

This is a relationship-led role where you’ll build and strengthen broker partnerships, identify new business opportunities, and provide brokers with the knowledge, support and confidence to recommend Latitude’s lending solutions to their clients.

Whether your experience comes from consumer finance, residential lending or commercial finance, this is an opportunity to broaden your expertise, grow a valuable broker network and take genuine ownership of your territory.

You’ll have the opportunity to build relationships, influence growth and see the direct impact of your work across a varied and evolving portfolio.

Your impact

You’ll be a trusted point of contact for brokers, understanding their businesses and helping them explore opportunities across secured and unsecured lending.

Your role will combine broker visits across Melbourne’s eastern suburbs and regional Victoria with phone and digital engagement supporting Western Australia. Through territory planning and proactive pipeline management, you’ll turn relationships into sustainable growth while keeping broker and customer outcomes front of mind.

You’ll:

• Grow your broker portfolio by identifying new partners and developing opportunities within existing relationships.
• Create and deliver a territory plan that balances face-to-face engagement in Victoria with effective remote relationship management across WA.
• Help brokers diversify into personal and asset lending, building their understanding of Latitude’s products and credit policies.
• Deliver presentations, product training and accreditation support, both in person and virtually.
• Use pipeline data and market insights to prioritise opportunities and improve performance.
• Work with colleagues to resolve issues, support broker enquiries and deliver a positive experience.

What you’ll bring

You enjoy building relationships and understanding what makes a broker’s business successful. You’re comfortable managing your own schedule, travelling to meet Victorian partners and building strong connections with brokers remotely.

We’re looking for:

• A track record in B2B sales, relationship management or business development within broker distribution or a related industry.
• Experience in consumer finance, residential home loans, commercial lending or asset finance, with an understanding of broker channels.
• Confidence discussing lending products and credit policy, alongside a willingness to deepen your knowledge of personal and asset loans.
• Strong communication, presentation and negotiation skills, with the ability to engage partners in person, over the phone and online.
• The ability to use data and insights to guide territory activity and manage a sales pipeline.
• A proactive, customer-focused approach and the ability to work independently while contributing to a team.
• Previous experience as a Relationship Manager or Business Development Manager in broker distribution would be valuable.
• Qualifications in mortgage broking, finance or a related discipline, and exposure to both secured and unsecured lending, would also be welcome.

More possibilities for you

You’ll have ownership of a varied broker portfolio across Victoria and WA, with opportunities to grow your network and broaden your lending expertise.

You’ll join a supportive team that celebrates shared success, with a leader who takes an interest in your development and an organisation that values its broker partnerships.

We believe doing great work starts with feeling supported.

We make it possible…

• To spend more time with your loved ones—with an extra week of paid leave each year through our Take 5 initiative.
• To enjoy greater flexibility—with flexible working arrangements that support your role and responsibilities.
• To put your wellbeing first—with Sonder, a 24/7 support app for mental and physical wellbeing.
• To access financial benefits—with discounts on Latitude products and services.
• To support causes that matter to you—with three days of paid volunteer leave annually and dollar-for-dollar donation matching through our giving programme.

Our values—Take Ownership, Pursue Excellence, Win Together and Create Tomorrow—guide how we work and support each other.

Ready for your next opportunity?

You don’t need to tick every box. If you bring many of the skills we’re looking for and feel this could be your next step, we’d love to hear from you.

Bring your relationships, initiative and ambition. Apply now and help us make it possible.

As part of the recruitment process, successful applicants will be required to complete background checks prior to commencing employment.

This opportunity is open to Australian or New Zealand citizens or permanent residents only.