Broker Support Officer jobs

The Broker Support Officer is a key role in the broker channel with an overall purpose to grow

lending and associated product portfolio through mortgage brokers nationally. The officer will be

responsible for processing and managing broker introduced applications starting from application

received until post settlement. Maintaining speed to decision (SLA’s) and communicating to

brokers on each stage of an application is a key task of this role.

• Suitable for a passionate and experienced Mortgage Lender or Broker Support Officer
• Base salary + Super + Sales Incentive
• Exciting opportunity exists to join a member focused mutual bank
• Work from Anywhere in Australia

Established in 1959, we’re a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.

Your New Role

As a Broker Support Officer, you will play a pivotal role in our Broker network by building relationships with our Brokers through delivery of exceptional service while offering sound residential mortgage advice.

You will work in collaboration with branch staff, regional lending peers and our credit team to provide and support a positive member experience during the largest and most exciting purchase our members make – their home.

This is a fixed term contract role for 18 months.

In this role you will be expected but not limited to:

• Process and manage broker home loan & personal loan applications.
• Manage High pipeline volumes in a fast-paced environment.
• Manage broker and member expectations and application speed to decision.
• Manage SLAs
• Consistent communication with brokers with outstanding and other requirements requested by credit
• Communicate to internal stakeholders such as credit and settlement team to ensure all applications are processed within agreed timeframe

About You

Member experience is your passion, you put your member’s experience in front of everything else.

You are results driven, self-motivated, a Go-Getter who is proactive yet flexible in operation who is also tech savvy! You will have strong retail lending experience, a solid knowledge of the local residential mortgage products and the real estate market within your regions.

You possess the skill and ability to create new opportunities, convert leads and manage your pipeline. You enjoy engaging with members proactively via outbound calling. You have the natural ability to easily build and maintain relationships through business development with members on base and within the local community.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Uniform allowance + Polo Shirt provided
• Service Awards

Probity check

As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

We move quickly with our interview process, if you’re keen please submit your CV today!

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted

Australian Military Bank values diversity and is an equal employment opportunity employer.