• Permanent Part-Time | 30 – 40 hrs/fortnight| Business Support Officer (Hospital)
• hybrid work options, competitive hourly pay, and a supportive national network
• A role with real purpose in a kind aand caring team environment

Are you an experienced administrator who thrives on organisation, enjoys variety, and takes pride in keeping operations running seamlessly?

Animal Emergency Service (AES) Canberra is seeking a proactive and highly organised Business Support Officer to support the day-to-day operations of our busy emergency veterinary hospital. This is a unique opportunity to combine your administration expertise with meaningful work that helps ensure pets receive life-saving emergency and critical care when they need it most.
As a key member of our hospital team, you’ll work closely with hospital leadership, operational teams, vendors and support functions to ensure our people, processes and systems operate efficiently. From coordinating schedules and onboarding to supporting inventory, accounts administration and compliance activities, you’ll play a critical role in the smooth running of our hospital.

Why Join Animal Emergency Australia (AEA)?
At AEA, we are Australia’s leading emergency and critical care veterinary network, united by a shared purpose: delivering better outcomes for pets, their families and our people. With more than 800 team members nationwide, we’re building a workplace where collaboration, growth and genuine care are at the heart of everything we do.

What You’ll Love About This Role

• Hybrid working arrangements offering flexibility and work-life balance
• Competitive pay of $35–$40 per hour plus superannuation
• Purpose-driven work supporting a hospital that makes a real difference every day
• Supportive leadership and collaborative team culture
• Career development opportunities within a growing national organisation
• Employee wellbeing and recognition programs

Be part of a business built on the values of Kindness, Ownership, Transparency, Teamwork and Growth.

About the Role
Reporting to the Hospital Operations Manager (or Hospital Administrator/Hospital Director), you will provide broad administrative and operational support across the hospital. This is a varied role that requires strong organisation, initiative and the ability to manage multiple priorities in a fast-paced environment.

Key responsibilities include:

• Providing administrative support to hospital leadership and operational teams
• Coordinating schedules, records, documentation and operational reporting
• Supporting onboarding activities and training coordination
• Assisting with rostering and team administration where required
• Managing inventory ordering, stock tracking and equipment repair coordination
• Supporting invoice processing, reconciliations and expense management
• Maintaining WHS, training and compliance records
• Coordinating communication between hospital teams, vendors and support functions
• Tracking actions, projects and operational follow-ups to ensure deadlines are met

About You
We’re looking for someone who enjoys being the person others rely on to keep things organised and running smoothly.

You’ll ideally bring:

• Previous experience in administration, business support, operations or office coordination
• Excellent organisational and time-management skills
• Strong attention to detail and follow-through
• Exceptional communication and stakeholder management abilities
• Confidence using Microsoft Office and business systems
• The ability to prioritise competing tasks in a busy environment
• A proactive, solutions-focused approach
• Experience with inventory management, accounts administration or WHS coordination will be highly regarded

Join a Team That Matters
This is more than an administration role, it’s an opportunity to contribute to an organisation dedicated to improving lives through exceptional veterinary emergency care.
If you’re looking for a role where your organisational skills will have a real impact and where you’ll be supported to grow your career, we’d love to hear from you.

or send your CV to our Talent Team at careers@aes.email and help us keep AES Canberra operating at its best, so our clinical teams can focus on saving lives.