Business Support Officer jobs in Melbourne VIC

WISE are looking for an experienced Business Support Officer (NDIS) who will provide high-quality administrative, data management, and operational support to the NDIS team.

You will be responsible for ensuring accurate, compliant, and efficient handling of customer information, service scheduling, invoicing, and reporting. This will include maintaining data integrity across systems; supporting effective service delivery and financial sustainability through accurate claiming and debtor management, including facilitating clear communication between our stakeholders.

The role of Business Support Officer (NDIS) will also contribute to continuous improvement by identifying system and process enhancements. This will ensure compliance with relevant legislation and privacy principles, which will support the coordination of NDIS services to enable a seamless customer experiences and organisational effectiveness through providing a seamless support service.

The role is permanent Part-time, working 3 days a week.

You will:

• Ensure accurate data entry is compliant with Privacy Principle
• Ensure relevant information is collected, kept current within NDIS at WISE systems
• Ensure timely invoicing, data entry, data management and reporting
• Ensure accuracy of claiming and assist in the management of Ageing Debtors
• Prepare documentation and reports as required
• Liaise and collaborate with the NDIS Manager in the provision of administrative support and reporting on debtor management
• Create and coordinate clear communication processes and regularly provide required team members updates and reminders
• Liaise and work effectively with key stakeholders, including customers and other departments and divisions within WISE
• Recommend improvements for optimization of NDIS at WISE systems and contribute to the continuous improvement of WISE systems and processes
Keep up-to-date with developments in the NDIS industry including relevant funding contracts/contractual requirements, relevant legislation and WISE policies and procedures

Why join team WISE:

• Competitive salary starting at $62k with not-for-profit Salary Packaging (tax savings!!)
• Enjoy four ‘Wellness Days’ (1 every quarter), and opportunity to purchase additional Annual leave
• Various health and lifestyle initiatives and benefits
Access to discounts from leading retailers through ‘Flare’

What we are looking for:

• Demonstrated ability in a customer service focused role
• Strong communication, interpersonal and computer literacy skills with the ability to problem solve in a constructive and collaborative way
• Strong organisational, prioritization and time management skills
• A sound understanding of disability and demonstrated ability to engage with people with a disability
• An understanding of impacts of living with disability in social relationships, independent living, daily needs, physical health, vocational and employment needs of these clients
• High attention to detail, to work independently as well as in a team environment
Experience with Case Management software i.e. Lumary, Deputy etc (Desirable)

Please note the following Mandatory Pre-employment Screenings will be required prior to being offered a role with WISE, these will include;

• Australian National Police Check, including Right to work in Australia (conducted by WISE)
• NDIS Workers Screening Check ( fee payable by candidate )
• Working with Children’s check (WWCC) ( fee payable by candidate )
  

Learn more about WISE:

At WISE, our work focusses on reducing disadvantage and overcoming challenges so more people can earn, learn, and live well.

As Australia’s largest not-for-profit employment services provider, we deliver government-funded programs including Inclusive Employment Australia and Workforce Australia, offering free, tailored support to eligible job seekers and employers.

Our commitment extends beyond finding work — we provide training and upskilling, social and community connections, coaching and counselling, and create supported employment opportunities for people living with disability through our three social enterprises.

For more than 30 years, WISE has helped individuals shape their own futures — creating lasting, positive change for themselves and their communities.

Are you ready to Apply?

If you want to make a difference and join a long-standing and successful not for profit organisation then apply today!

Please submit a current resume and cover letter that demonstrates your ability to display the below qualities:

• Demonstrated experience working with people with a disability either in a professional environment or may be demonstrated through non-professional means or life experience;
• A sound understanding of disability and the effect on social relationships, independent living, daily needs, physical health, vocational and employment needs of these clients;
Demonstrated experience in supporting participants with their individualised plans and goals with a capacity building focus

Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity!

Only shortlisted candidates will be contacted.

Here at WISE, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and First Nation and Torres Strait Islander candidates.