Call Centre jobs

Part-Time Customer Sales & Follow-Up Specialist (Work From Home)

We are looking for a warm, friendly and confident communicator to join our team on a temporary part-time basis, with the potential for ongoing work.

This role is ideal for someone who enjoys speaking with people, building rapport and helping customers find the right solution, while confidently guiding conversations towards a booking.

We are a premium rug cleaning company, and we're looking for someone who can represent our brand professionally and provide an exceptional customer experience on every call.

About the Role

You will be making outbound calls to:

• Customers who have requested a quote through our website
• Existing customers who haven't booked with us for some time

Your role will be to learn more about each customer's needs, answer questions, educate them about our services, and ultimately help convert enquiries into bookings.

While this is a sales-focused role, we do not believe in pushy sales tactics. Instead, we focus on understanding our customers, providing expert advice, and helping them make the right decision for their situation.

What We're Looking For

You will be:

• Warm, friendly and professional on the phone
• A confident communicator who can quickly build rapport
• Comfortable asking questions and uncovering customer needs
• Naturally persuasive without being pushy
• Resilient and motivated, even when faced with rejection or objections
• Calm and professional when handling customer concerns or complaints
• Organised, self-motivated and able to work independently from home

Most of our customers are lovely to speak with, however some may be busy, decline our services, or occasionally raise concerns about previous experiences. We're looking for someone who can navigate these conversations professionally, overcome objections where appropriate, and remain positive and motivated throughout the day.

The Ideal Candidate Will Have

• Previous experience in sales, customer service, appointment setting, lead conversion, or call centre roles
• Strong phone-based communication skills
• Confidence working towards conversion and booking targets
• A genuine desire to help customers while achieving results

Position Details

• Approximately 15 hours per week
• Fully remote / work from home
• Temporary 1-month position
• Potential for the role to become ongoing for the right person
• Immediate start preferred

To Apply

Please send us your Resume and a brief introduction about yourself, your relevant experience, and why you would be a great fit for this role.

Applicants are strongly encouraged to include a short video introduction (3–10 minutes) telling us about yourself, your experience, and why you're interested in the role. While this is optional, applications that include a video will be given preference, as it allows us to better understand your communication style, confidence on the phone, and overall suitability for the role.

If you have any questions about the position, please contact San on (02) 9982 1000 or email devine@rugclean.com.au.

Pay: $30.00 – $35.00 per hour

Work Location: Remote