Carer Support Officer jobs

Part Time Fixed Term Position - Until June 2027

20.2 hours per week - Monday (10am to 3pm), Thursday and Friday (8:39am to 5pm)

Band 4 - Salary Range $74,283 to $78,754 per annum pro rata + 12% Super

The Opportunity

Are you passionate about creating exceptional customer experiences? Do you thrive in a collaborative environment where you can make a real impact on the lives and wellbeing of our local community?

This is an exciting opportunity for a passionate professional to join our Customer Support Team in delivering outstanding service across all contact channels with courtesy, empathy, and professionalism.

In this role, you’ll champion our commitment to enhancing the customer experience while modelling Council’s customer service commitments. You’ll also have the opportunity to participate in cross-departmental initiatives, bringing the customer’s perspective into Council’s wider objectives and fostering a proactive, customer-centered approach to the way we deliver services.

Key Responsibilities

• Respond to customer enquiries made in person, by telephone and in writing.
• Collect and accurately process payments made to Council.
• Accurately record customer requests in Council’s corporate system.

To view the Position Description, click here.

About you

To be successful in this role you will have the following:

• Post-secondary qualification with on-the-job training or lesser qualification with experience in the provision of high-level customer service to the general public.
• Experience in delivering exceptional customer experiences in an omnichannel customer contact centre environment, including dealing within high volume in-bound calls.
• Be able to work successfully in a team aiming to provide high quality, accurate and timely information.
• Experience dealing with customers from diverse backgrounds, including those with disabilities and from Cultural and Linguistically Diverse (CALD) communities.

Culture and Values

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

• Motivate
• Empower
• Lead
• Trust
• Open
• Nurture

Benefits

There are a number of great reasons why our people love working at Melton City Council:

Staff Benefits | Melton City Council

• 5 weeks annual leave*
• Genuine Flexible work options
• Extensive Career Development & Leadership Programs
• Additional $500 per annum pro rata superannuation for female employees over the age of 45
• Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
• 16 weeks Paid Parental Leave (Super is paid during parental leave)*
• 3 weeks Paid Secondary Carer Leave*
• Wellbeing initiatives

• These benefits are pro rata.

How To Apply

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Applications close 11:59pm Thursday 23 July 2026