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    • Support the wider night operations team and assist with general administrative tasks.
    • As a key point of contact during our night operations, you will provide…
    • View all Sydney Freezers jobs - Bankstown jobs - Customer Service Representative jobs in Bankstown NSW
    • Salary Search: Night Shift Customer Service Representative salaries in Bankstown NSW
    • See popular questions & answers about Sydney Freezers
    • We specialise in creating secure work zones, managing traffic flow, and ensuring the safety of workers, road users, and the community.
    • We have day and night shifts available with each shift being 4-10 hours long and weekly hours averaging between 15 - 40hrs per week.
    • You must be available to work any 2 night shifts per week .
    • NO STORE CALLING OR WALKING INS ONLY ONLINE APPLICANTION WILL BE CONSIDERED .
    • Occasionally assist customers who may need help during the night hours, providing excellent customer service.
    • Efficiently refill shelves with products, ensuring…
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    • This role will require the successful applicants to lift up to 20 kgs repetitively throughout the duration of their shift.
    • Flexible and adaptable to change.
    • Day shift, occasional night shift.
    • Casual position, with consistent work for strong performance.
    • Structure demolition using jackhammer, sledge hammer, crowbar…
    • From taking orders, expertly crafting burritos, restocking fridges and mastering basic food prep, you will showcase your versatility as a team player.
    • Comfortable working permanent night shifts.
    • A weekly deep-clean night.
    • Follow hospital infection control procedures on every shift.
    • Paid on time, every time.
    • This is an excellent entry level role for future bakers and pastry chefs.
    • Assist baking team in all aspects of production.
    • 2-4 shifts per week available.
    • You’re the first line of defence for any safety breach and when the unexpected occurs, from a computer crash to a medical emergency, you’re as calm and graceful…
    • If you meet the above criteria and are looking for a stable night-shift cleaning role, apply now!.
    • Completing cleaning checklists and end-of-shift reports.
    • Team Member – Casual (must be available for overnight shifts).
    • Deliver brilliant customer service to keep EG customers returning.
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    • Creating memorable experiences for every customer who walks through our doors.
    • Sharing your passion and knowledge of sneakers, apparel, and current trends.
    • Conducting regular safety checks to ensure a restful night.
    • When the sun sets and the neighbourhood quietens, you’ll be the steady presence ensuring our guests…

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Job Post Details

Night Shift Customer Service Representative
Sydney Freezers
·
3.0
Bankstown NSW 2200
$31.02 - $37.76 an hour
Temp to perm, Temporary, Casual, Full-time
Apply now

Job details

$31.02 - $37.76 an hour
Professional development assistance, Employee discount
Temp to perm, Temporary, Casual, Full-time
Night shift, Day shift, Shift work
Bankstown NSW 2200

Full job description

About Sydney Freezers:

Sydney Freezers is a premier name in the Food Service industry, expertly supplying and distributing a wide array of products throughout Greater Sydney, Wollongong, Newcastle, and Canberra. Our portfolio includes small goods, fresh meat, poultry, frozen seafood, dry and frozen goods, packaging, and chemicals. Committed to supporting Australian farmers, we build robust relationships with key suppliers and proudly produce our own brands of oils, flour, and fries. Our mission is focused on providing unparalleled service, exceptional product quality, prompt deliveries, and competitive pricing.

About the Role
We are seeking a dedicated and detail-oriented Night Shift Customer Service Representative (CSR) to join our team at Sydney Freezers Distribution and Storage (SFD). As a key point of contact during our night operations, you will provide critical support to both our customers and internal teams by managing after-hours enquiries, processing orders, and ensuring the accurate flow of information to the day shift.

This is a hands-on, fast-paced role where strong communication, attention to detail and customer focus are essential to delivering the exceptional service our customers expect.

Key Responsibilities

  • Accurately process customer orders received via after-hours phone messages and email
  • Ensure timely and accurate data entry of customer orders and conversion into invoices
  • Provide order confirmation to customers via email
  • Communicate customer-specific requirements and matrix changes to the day CSR team
  • Respond to after-hours emails and calls in a timely, professional manner
  • Escalate urgent or unresolved matters to the Operations Manager when needed
  • Maintain confidentiality of customer data and company information
  • Contribute to the cleanliness, safety and orderliness of the workplace
  • Support the wider night operations team and assist with general administrative tasks

About You
You are a proactive and professional communicator with a passion for customer service and a high level of attention to detail. You thrive in a night shift environment, are confident working independently, and understand the importance of delivering accurate and timely support to internal and external stakeholders.

To be successful in this role, you will bring:

  • Previous experience in customer service or a call centre environment (desirable)
  • Strong verbal and written communication skills
  • Excellent attention to detail and accuracy in data entry
  • Confidence in handling phone calls and responding to customer queries
  • Proficiency in Microsoft Office applications
  • Strong organisational and time management skills
  • The ability to work autonomously and take ownership of responsibilities
  • A team-oriented mindset with a “can-do” attitude
  • Strong interpersonal skills and the ability to work with diverse backgrounds
  • Full Australian working rights

Why Join Us?

  • Be part of a growing, customer-focused distribution business
  • Opportunity to work independently and make a direct impact
  • Supportive and inclusive team environment
  • Stable, long-term employment opportunity with room for growth

Apply Now
If you're looking to take the next step in your customer service career and thrive in an overnight role, we’d love to hear from you. Please submit your CV and a brief cover letter outlining your suitability for the position.

Pay: $31.02 – $37.76 per hour

Benefits:

  • Employee discount
  • Professional development assistance

Ability to commute/relocate:

  • Bankstown NSW 2200: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected hourly rate?
  • How much notice are you required to give your current employer?
  • Please list two to three dates and time ranges that you could do an interview.

Education:

  • Certificate I - IV (Preferred)

Experience:

  • WMS: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Licence/Certification:

  • Driver Licence (Preferred)

Work Location: In person

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