Change Communication Manager jobs in Melbourne VIC

About the Role

Reporting to the Chief Information and Technology Officer (CITO), the Change Manager will provide senior change leadership for ST Vic’s Future Systems program.

This role is responsible for shaping and delivery the change strategy that supports the transition from legacy systems to a single, integrated Salesforce platform. You will lead business readiness, stakeholder engagement, communications, training and adoption activities to help ensure new ways of working are successfully embedded across the organisation.

Working closely with the Business Integration Lead, program leadership, project teams and business stakeholders, you will play a key role in building organisational ownership of change and supporting a smooth transition into business-as-usual operations. The responsibilities of the Change Manager will include, but are not limited to:

• Leading the change management strategy and plan for the Future Systems program

• Overseeing impact assessment, readiness, training and embedding activities across each release

• Establishing and leading a network of change champions across the organisation

• Directing the design and delivery of training, job aids and support materials

• Leading adoption-focused communications aligned to the program roadmap

• Providing expert advice to the Program Sponsor, senior leaders and delivery teams on readiness, sentiment and adoption risk

• Contributing to program governance as a standing member of the Future Systems Program Working Group

• Partnering closely with the Business Integration Lead to deliver a cohesive business experience of the program

• Building strong relationships across business and technical teams to support successful implementation

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About You

You are a senior change leader with proven experience delivering organisational change in complex transformation environments. You are comfortable working at pace, influencing senior stakeholders and translating strategy into practical actions that support adoption and long-term change.

You will bring:

• Significant experience leading change management within a large technology or business transformation program

• Strong capability in stakeholder engagement, communication and business readiness

• Experience developing training, support materials and change champion networks

• The ability to identify and manage resistance, using readiness and sentiment data to guide decisions

• Strong influencing, collaboration and negotiation skills

• Experience contributing to governance, reporting and transition to business-as-usual

• A strategic, people-centred and outcomes-focused approach

Qualifications

• Tertiary qualification in organisational change, business, human resources or a related discipline is desirable.

• Change management certification such as Prosci or APMG Change Management is highly desirable

• Equivalent senior-level experience will also be considered

Further Information

For further information or a confidential discussion, please email ITS_Recruitment@safetransport.vic.gov.au

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

What we offer you?

ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life. We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.

A Workplace committed to safety and wellbeing

ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.

Diversity and Inclusion

ST Vic’s broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

Learning and Development

We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.

How to Apply

Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter of no more than 1 page in length addressing your skills, experience and interest in the position.

Applications close at midnight 8 October 2026

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

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