Child Support Agency jobs in Sydney NSW

NSW Education Standards Authority

Guiding the future of NSW education

Position details

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About the role

This role is within the Assessment Division at NESA which is responsible for developing, monitoring and managing the assessment and examination processes for students in NSW.

The Exam Support Officer delivers front line customer service to a broad range of clients, including teachers, principals, and school administration staff, HSC exam staff, parents/guardians and students in administering NESA’s Online tests, specifically the Minimum Standard Literacy and Numeracy tests and HSC online exams and other written exams.

On a day-to-day basis you will be responsible for:

To be successful, you will need:

Note: during peak periods, the Exam Support Officer is required to work outside of normal business hours and at other Sydney locations.

We invite you to

Note:

A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

At NESA you will benefit from:

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.

For all other candidates:

Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):

• Describe a time you had to deal with a difficult or frustrated customer. How did you handle the situation, and what was the outcome?

• Describe a time when you had to explain a technical process to someone with limited technical knowledge. What steps did you use to ensure you provided the information?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au

Close date: Tuesday 14 July 2026 at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

#S/DNI

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles