Community Support Worker jobs

Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Event CInemas:
Event Cinemas set itself apart with a world of entertainment experiences under one roof. We set the global standard for premium cinema and with every interaction, we aim to leave a memorable mark, always evolving to keep things fresh and provide a welcoming and playful atmosphere. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus!

About the Role

• Has a passion for delivering exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
• A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
• Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.
• Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
• Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
• May be undertaking training as a bio-box operator, subject to routine supervision.

Key Responsibilities

• General Cinema Duties
• Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
• Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
• Actively contribute to and participate in all cinema campaigns.
• Follow Workplace Health and Safety policies and procedures including emergency procedures.
• Attend and complete all mandatory training sessions as designated by EVT.
• Assist fellow employees as needed, fostering a cooperative and supportive work environment.
• Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
• Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
• Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
• Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
• Security knowledge and awareness.
• Queue management and crowd control.
• Lost property maintenance.
• Retail Customer Service
• Proficiency in register operation and ticketing systems.
• Product and service knowledge.
• Cash preparation and responsibility for own till.
• Conduct self-audits and ensure financial balance through attention to detail and accuracy.
• Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
• Maintain product stock levels and presentation, in accordance with planograms where applicable.
• Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
• RSA qualifications as required.
• Cinema Attendant
• Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
• Presentation and minor maintenance of games machines.
• Queue management and crowd control including allocated seating management.
• Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
• Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
• Bio-Box Training
• Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
• Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
• Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
• Monitor the delivery of alternative content including live satellite streaming and special event screenings.
• TMS daily scheduled session check.
• Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
• Knowledge in film programming.
• General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
• KPI’s

KPI - Operational Responsibility for Cinema

• NPS results.
• Achieve a sound level of competence in cash handling.
• Food and beverage prepared and served to a high standard and in a timely manner.
• Performs effective suggestive selling and upselling techniques.
• Accurate handling of stock.
• Completes service checklists.
• Effectively manages cinema turnaround times.
• General level of interest in the role.
• Willingness to help others.
• Support of fellow employees.

Skills & Experience

These are the desired skills and experience for this role:

• Competent in basic Maths and English
• Competent in cash handling

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.