Complaint Investigation jobs in Melbourne VIC

Join the VEC as a Compliance Support Officer and help safeguard the integrity of Victoria’s electoral system. Working within the Electoral Compliance team, you will provide critical operational and administrative support for compliance activities, enquiries and investigations, helping ensure matters are managed efficiently and contributing to public confidence in Victoria’s democratic processes.

• Fixed-term opportunity (until 17th December 2027)
• VPS Grade 3.2 $91,971 - $98,955 plus superannuation
• Location: Collins Street CBD
• Hybrid working arrangements available

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.

We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches.

Apply now to make a meaningful contribution to the democratic process.

About this opportunity

Reporting directly to the Lead Investigator, this is an opportunity to contribute directly to the integrity of Victoria's electoral system. As Compliance Support Officer, you'll provide the operational and administrative backbone that enables the Electoral Compliance team to effectively manage enquiries, complaints and regulatory activities. Working closely with investigators, you'll help ensure matters are coordinated efficiently, records are maintained accurately, and key processes run smoothly. Your contribution will support the VEC's commitment to fairness, transparency and public trust in Victoria's democratic processes.

About the team

The Electoral Compliance team plays a vital role in protecting the integrity of Victoria's electoral system. Through monitoring, assessment and compliance activities, the team helps ensure electoral participants meet their obligations and that elections are conducted fairly, transparently and in line with legislative requirements.

Working within the Electoral Integrity and Regulation portfolio, the team supports public confidence in Victoria's democracy by managing compliance matters, responding to enquiries and complaints, and contributing to regulatory programs across election and non-election periods.

A day in the life of a Compliance Support Officer

You will be reviewing new enquiries and complaints, assessing incoming information and ensuring matters are accurately recorded and assigned through the case management system. You work closely with investigators and compliance officers to coordinate information, track progress on active matters and help keep work moving efficiently.

You will also contribute to a range of operational and project activities, from preparing correspondence and reports to improving procedures and supporting team planning. During election periods, the pace increases and you'll play an important role in helping the team respond to a higher volume of compliance activity, ensuring the Victorian Electoral Commission continues to meet its commitment to integrity, transparency and public trust.

About you

• Providing effective administrative and project support in a fast-paced environment, including coordinating tasks, maintaining records, and supporting delivery to agreed timeframes.
• Be the first point of coordination for compliance enquiries and complaints, helping ensure matters are actioned quickly and appropriately.
• Support investigators and compliance specialists by organising information, tracking activities and maintaining accurate records on records management systems.
• Prepare a variety of correspondence, reports and briefing materials that support informed decision-making.
• Build positive relationships with internal and external stakeholders to facilitate the smooth management of compliance matters.
• Contribute to improving systems, processes and resources that enhance the team's effectiveness and service delivery.

How to apply

All applicants must complete the online application form and submit a current CV and a separate document with responses to Key Selection Criteria (KSC) 6.2, 6.3 and 6.6 as listed in the position description.

Note that VEC can only accept applications lodged via the apply button which leads to the Victorian Government Careers log in and application process via Careers Vic.

Applications close at 11:59pm on Sunday 30 August 2026

Diversity and inclusion

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected]

Pre-employment checks

Successful applicants will be required to satisfy character clearance requirements including, but not limited to, Nationally Coordinated Criminal History Check (NCCHC) and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Lead Investigator Michael Balderston at [email protected]

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