Complaint Resolution Manager jobs

We're committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles. The VLSB+C contributes to a fairer playing field for all Victorian job applicants, including making reasonable adjustments to the recruitment and employment process.

If you have any questions or need assistance to fully participate in the process, please contact People and Culture on 03 9679 8073 or [email protected]

Can you tell me more about what you do at VLSB+C?
Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, and what role are you recruiting for?
We're looking for a Senior Resolution Adviser to join our Conduct & Compliance team, providing specialist advice on complex complaints about lawyers, developing recommendations, leading projects and initiatives, and engaging with senior internal and external stakeholders.

This is getting interesting, what type of person are you looking for?
We're looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

We are looking for candidates with the following:

• Strong understanding of legal practice and regulation, with the ability to interpret and apply legislation and case law relating to complaints against lawyers.
• Substantial experience in customer service, complaint handling, government or regulatory environments, with strong communication, negotiation and stakeholder relationship skills.
• High level of computer literacy and ability to handle information with confidentiality and privacy; tertiary law qualification highly regarded.

That sounds like me! How are you different from other organisations?
We're really excited by our organisation, we offer:

Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
Culture: Our People Matter Survey results reflect our staff are proud to work for the VLSB+C.
Wellbeing: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
Purpose: We play a key role in regulating the legal practice in Victoria

I want to know more!
Vesna Petrovski would love to hear from you on 03 9679 8023 if you have questions about the role.

I'm now really interested!
Great! Our recruitment is all about red carpet not red tape so simply click on ‘Apply Now' before midnight 27 September 2026. We can't wait to hear from you!

Other relevant information:
Appointment will be subject to abiding by our Flexible Working Procedure which defines the number of required in-office days at our office (including the ‘team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

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