Complaints Handling jobs in Sydney NSW

Department of Customer Service

Engagement and Complaints Officer
Complaints, Building Commission NSW

Grade: Clerk grade 5/6 x 6 positions
Location: Hybrid working model with office attendance required 2 days per week (Sydney, Parramatta Gosford, Albury, Wagga, Dubbo and Maitland)
Term: Temporary, Full-time - up until 31 March 2027



About Building Commission NSW
Building Commission NSW is leading important work to lift standards across the building sector and support better outcomes for consumers, industry and communities.
We offer meaningful work, a collaborative team environment and the opportunity to contribute to practical improvements that make a real difference across NSW.
If you enjoy solving problems, working with people and applying sound judgement in a fast-paced regulatory environment, this is a great opportunity to build your career.

About the Complaints team
Our Complaints team manages enquiries, complaints and dispute resolution matters from consumers and businesses across NSW. We help people understand their rights and responsibilities, resolve issues where possible and navigate legislation administered by Building Commission NSW.

As an Engagement and Complaints Officer, you’ll manage a varied caseload, assess information, engage with customers and stakeholders, and use your judgement to achieve fair, timely and practical outcomes. You’ll also contribute to service improvements and share knowledge across the team.

Responsibilities include:

Key requirements:

If you’d like to know more about this amazing opportunity, you are encouraged to contact Amy Randazzo on amy.randazzo@customerservice.nsw.gov.au

How to apply

For any recruitment related queries please contact Talent Advisor, Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au

Salary Grade 0506, with the base salary for this role starting at $102936 base plus superannuation

For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 27th July 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process