Complaints Handling jobs in Sydney NSW
- Commonwealth BankSydney NSW
- This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations.
- IIQAFSydney NSW
- Resolve complaints and ensure high levels of customer satisfaction.
- The ideal candidate will have experience in healthcare customer service, inbound and…
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- Transport For NSWMascot NSW 2020
- Work as part of a team delivering Transport’s procurement risk management, audit coordination and complaints oversight function, ensuring a structured,…
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- RevolutSydney NSW
- Expertise in handling complex complaints or disputes in the Australian financial services market.
- Experience conducting quality assurance, auditing, or…
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- NSW OmbudsmanSydney NSW
- The Review Coordinator directly manages complex internal review matters, liaises within the Branch and throughout the office to train and allocate work to…
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- StakeSydney NSW
- Childcare assistance
- Parental leave
- Annual leave
- Developed complaint reporting frameworks or used complaint insights to influence operational improvements.
- Strengthened Stake's complaint handling processes,…
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- Department of Customer ServiceSydney NSW
- Demonstrated experience in complaints handling, investigations or dispute resolution in a complex or regulated environment.
- ICC SydneySydney NSW
- Parental leave
- Health insurance
- Salary packaging
- Paid volunteer leave
- Transportation links
- Provide advice and counsel on employee and industrial relations matters, including conducting workplace investigations and handling team member complaints or…
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- HiltonSydney NSW
- Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
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- MetLifeSydney NSW
- Parental leave
- Life insurance
- Employee assistance program
- Paid volunteer leave
- Technical expertise: Proactively manage and assess a portfolio of claims end to end, develop, recommend and implement case management strategies to drive…
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Dispute Resolution Specialist - General Insurance
Often replies in 1 dayAFCASydney NSW- Pet insurance
- Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset.
Dispute Resolution Specialist - General Insurance
Often replies in 1 dayAFCASydney NSW- Pet insurance
- Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset.
Complaints & IDR Officer
Often replies in 1 dayBizCoverSydney NSW 2000- Flexible schedule
- Casual dress
- Train call centre and operational staff on complaints handling and RG271 obligations.
- Monitor and report on complaints-handling compliance, and prepare action…
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- Toll GroupEastern Creek NSW
- Resolve service issues, complaints, and claims with sensitivity and efficiency; escalate when necessary.
- From consumer healthcare products like vitamins to…
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- ChubbSydney NSW
- Insurance services
- Claims handling experience is highly regarded but not necessary.
- You will ensure that the handling of all written queries is within a five-day time frame in a…
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Job Post Details
Fraud & Scams Analyst Opportunities - Sydney - job post
Job details
Job type
- Fixed term
- Contract
- Full-time
Shift and schedule
- Rotating roster
- Shift work
Location
Full job description
We are on the lookout for people interested in progressing their career in Fraud & Scams. All roles will be full time (38 hours per week) and in Sydney.
- High volume call centre environment.
- In office attendance for training is required. Once we’ve set you up for success, you will move to hybrid working with a mixture of working from home and office hub days.
- In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month.
- If you're not a current employee you will be hired on a 12 month contract basis.
You must be willing to work a rotating roster in accordance with the operating hours. Operating hours:
- Cards Fraud Analysts - 24 hours a day, 7 days a week
- Digital Fraud Analysts - 6am-12am
- Scams Analysts - 8am-12am
Do work that matters
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected. Through innovative technology and forward-thinking strategies, we proactively stay ahead of emerging threats to ensure robust protection. This is a phone-based customer service role supporting customers who are victims of Card Fraud and Scams and you will deliver excellent customer service and innovation when dealing with customer situations.
The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Card Fraud, Digital Fraud, Branch Fraud, Originations, Scams and Planning and Performance.
Key responsibilities include
- Handling inbound and outbound calls related to potential scam or fraud activity.
- Providing exceptional service to create peace of mind for customers during fraud/scam call enquiries.
- Working in a high-paced environment with a passion to inspire customer confidence in fraud or scam situations.
- Performing detection analysis on scam/fraud events and making sound decisions while following standard procedures.
- Identifying and reporting on digital fraud trends.
- Promptly escalating issues/risks as required.
We’re interested in hearing from people who have
- Strong problem-solving and decision-making capability.
- High level of personal integrity and commitment to confidentiality and privacy principles.
- Preferred experience in the Financial Services Industry, focusing on Online and Mobile roles.
- Demonstrated excellence in customer service, including personal, written, and verbal skills.
- Ability to resolve basic customer complaints.
This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations. You may encounter aggressive or distressed customers. Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
What will help you succeed?
Your strong customer service skills will help you build and maintain positive relationships with customers by resolving and identifying potential fraud/scam activity, ensuring effective banking. You will also demonstrate:
- Think outside the box and provide the best solutions to meet customers' financial needs.
- Perform well in an ambiguous environment.
If this sounds like you apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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