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Complaints Handling jobs in Sydney NSW

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    • Resolve complaints and ensure high levels of customer satisfaction.
    • The ideal candidate will have experience in healthcare customer service, inbound and…
    • View all IIQAF jobs - Sydney jobs - Call Center Representative jobs in Sydney NSW
    • Salary Search: Call Centre Agent salaries in Sydney NSW
    • This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations.
    • Work as part of a team delivering Transport’s procurement risk management, audit coordination and complaints oversight function, ensuring a structured,…
    • Expertise in handling complex complaints or disputes in the Australian financial services market.
    • Experience conducting quality assurance, auditing, or…
    • The Review Coordinator directly manages complex internal review matters, liaises within the Branch and throughout the office to train and allocate work to…
    • Developed complaint reporting frameworks or used complaint insights to influence operational improvements.
    • Strengthened Stake's complaint handling processes,…
    • Demonstrated experience in complaints handling, investigations or dispute resolution in a complex or regulated environment.
    • Provide advice and counsel on employee and industrial relations matters, including conducting workplace investigations and handling team member complaints or…
    • Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
    • Technical expertise: Proactively manage and assess a portfolio of claims end to end, develop, recommend and implement case management strategies to drive…
    • Have considerable experience managing regulatory compliance activities, ideally in a high-volume and complex complaint handling environment or similar,.
    • Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset.
    • Train call centre and operational staff on complaints handling and RG271 obligations.
    • Monitor and report on complaints-handling compliance, and prepare action…
    • Resolve service issues, complaints, and claims with sensitivity and efficiency; escalate when necessary.
    • From consumer healthcare products like vitamins to…
  • View similar jobs with this employer
    • Technical expertise: Proactively manage and assess a portfolio of claims end to end, develop, recommend and implement case management strategies to drive…

Job Post Details

Call Centre Agent - job post

IIQAF
Sydney NSW
$75,000 - $80,000 a year - Full-time

Job details

Pay

  • $75,000 - $80,000 a year

Job type

  • Full-time

Shift and schedule

  • Shift work

Location

Sydney NSW

Full job description

Company: IIQAF Group
Location: Sydney, Australia
Industry: Hospital / Healthcare
Salary: AUD 75,000 – AUD 80,000 per year
Job Type: Full-Time

Job Overview

IIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical environment.

This role is suitable for candidates searching for Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently
  • Assist patients with appointments, enquiries, and service information
  • Provide accurate information regarding hospital services and procedures
  • Log all calls and maintain detailed records in CRM systems
  • Support patient coordination and follow-up communications
  • Resolve complaints and ensure high levels of customer satisfaction
  • Coordinate with medical and administrative departments
  • Maintain confidentiality of patient information in compliance with Australian privacy regulations
  • Meet performance targets and service quality standards

Requirements

  • Previous experience in call centre, customer service, or healthcare support role
  • Experience in hospital or medical contact centre preferred
  • Strong communication and interpersonal skills
  • Excellent phone etiquette and problem-solving ability
  • Proficiency in CRM systems and Microsoft Office
  • Ability to work in shifts if required
  • Immediate availability preferred
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