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Job Post Details

HCLTech logo

Technical Support Specialist - job post

HCLTech
3.7 out of 5 stars
Melbourne VIC 3004
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Location

Melbourne VIC 3004

Full job description

Melbourne City, Victoria
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

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