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Job Post Details

Level 1 Service Technician (IT Support) - job post

Epic IT
4.5 out of 5 stars
North Perth WA 6006
From $7,750 a month - Full-time

Job details

Pay

  • From $7,750 a month

Job type

  • Full-time

Location

North Perth WA 6006

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Employee mentoring program
  • Employee stock purchase plan
  • Free food
  • Parental leave
  • Health insurance

Full job description

Level 1 Service Technician (IT Support)

Join Epic IT Australia and provide hands-on IT support across Microsoft 365, cloud systems, and onsite client environments.

About the Company

Epic IT Australia is a Managed Service Provider (MSP) based in Perth, delivering IT support, cloud services, and infrastructure solutions to business clients.

What You’ll Do?

  • Provide Level 1 IT support via phone, email, and remote tools
  • Troubleshoot Windows, Microsoft 365, printers, and network issues
  • Support user accounts, logins, and password resets
  • Escalate complex issues to senior engineers
  • Assist with Microsoft 365, Azure, and Active Directory support
  • Visit client sites across Perth for onsite IT support
  • Log and update tickets, documentation, and service records

What We’re Looking For:

  • 1+ year experience in IT support or MSP environment
  • Knowledge of Microsoft 365, Windows Server, and Active Directory
  • Basic understanding of networking
  • Strong communication and customer service skills
  • Ability to work onsite and in client-facing environments
  • IT certifications (CompTIA, Microsoft, CCNA) are an advantage

A great opportunity to build your IT career in a fast-paced MSP environment with hands-on technical exposure.

Pay: From $7,750.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Employee mentoring program
  • Employee stock purchase plan
  • Free food
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Salary packaging
  • Vision insurance

Work Location: In person

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