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IT Support Technician - Support Helpdesk - job post

Beyond the Box
3.9 out of 5 stars
Essendon VIC•Remote
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Full job description

Beyond the Box is a family owned and operated IT service and support company headquartered in Essendon, Melbourne Victoria. We are on the lookout for an impressive IT Support Technician to join our technology helpdesk and support team.

Our team are responsible for supporting the technology needs for a wide range of users in the education, corporate, government and consumer spaces.

In this role, you will be part of a team supporting schools and corporate users as part of our IT managed services offering. With varied infrastructure and a great user base, this is an opportunity to expand your IT skills in an interesting & fast paced environment.

You will need to have a strong work ethic and be prepared to "go the extra mile" when required. We work hard, but most importantly try to have fun doing it. Our user-first support mentality puts people first and the underlying technology second.

To be successful in your application you will possess the following skills and qualities:
  • Ability to troubleshoot problems and work systematically to find a solution
  • A friendly and confident personality who can relate well with others
  • Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
  • Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps
  • Experience with Apple, Microsoft, Chrome and client platforms; ideally have implemented varying platforms supporting both the infrastructure and the end user
  • Ideally have experience with MDM such as Jamf
  • High level of English communication skills; both written and oral, including the ability to document and communicate with customers using a helpdesk ticketing system
  • Ability to work and communicate well within a team

The main duties of the role include:
  • Supporting customers remotely and via phone in a help desk setting
  • Working directly onsite with customers to support our managed services offering
  • Assisting our IT projects team with quoting and project implementation
  • Documenting your work accurately and efficiently
You may also have other duties based on the needs of the business

The following are required:
  • Be an Australian resident or have the right to work in Australia
  • Have or be able to obtain a Working with Children permit
  • Hold a current drivers license

Please note that only successful candidates will be contacted.
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