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Computer Technical Support jobs in Melbourne VIC

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    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
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    • Provide technical support to staff and students with a variety of IT issues.
    • Administer and support the school's IT infrastructure, including servers, networks,…
    • Development programs and support for higher education.
    • This position is responsible for ensuring the stability, integrity, and efficient operation of the end-…
    • After hours support coverage as per work conditions.
    • All level 1 support functions, including initial problem diagnosis and replication.
    • Provide specialized technical support for metering devices, focusing on hardware, firmware, and device-level communication issues.
    • Provide after-hours support when required.
    • Create and maintain knowledge articles and support documentation.
    • Familiarity with ticketing systems, remote support…
    • Previous experience in an IT Service Desk or similar technical support role.
    • Mentor and provide technical guidance to Level 1 Service Desk Analysts.
    • IT support: 1 year (Required).
    • Provide IT support to customers via email and phone consult.
    • Support with network installation, debugging, and troubleshooting;
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    • Advanced telephone skills including the use of empathy with customer's situation and ability to communicate technical concepts to non-technical customers.
    • Advanced English communication skills — written and verbal — capable of explaining complex technical issues to both technical and non-technical audiences (TOEIC…
    • 1 years of working on a technical service desk or similar support environment.
    • Experience in Office 365 applications support.
    • Purchased Leave (up to 4 weeks).
    • Desire and ability to efficiently learn technical products;
    • Inbound customer service calls, initial screening for prioritisation, and phone support;
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    • Ensure professional and courteous handling of all support requests, maintaining a high level of customer service and communication throughout the support…
    • A minimum of 1 years’ experience in an IT Service Desk, technical support or customer-facing technology role.
    • The Technology Support Group is a customer focused…
    • On the job IT support: 2 years (Required).
    • Minimum 2–3 years of hands-on IT support experience (helpdesk, field tech, or similar).

Job Post Details

IT Support Technician - Support Helpdesk - job post

Beyond the Box
3.9 out of 5 stars
Essendon VIC•Remote
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Full job description

Beyond the Box is a family owned and operated IT service and support company headquartered in Essendon, Melbourne Victoria. We are on the lookout for an impressive IT Support Technician to join our technology helpdesk and support team.

Our team are responsible for supporting the technology needs for a wide range of users in the education, corporate, government and consumer spaces.

In this role, you will be part of a team supporting schools and corporate users as part of our IT managed services offering. With varied infrastructure and a great user base, this is an opportunity to expand your IT skills in an interesting & fast paced environment.

You will need to have a strong work ethic and be prepared to "go the extra mile" when required. We work hard, but most importantly try to have fun doing it. Our user-first support mentality puts people first and the underlying technology second.

To be successful in your application you will possess the following skills and qualities:
  • Ability to troubleshoot problems and work systematically to find a solution
  • A friendly and confident personality who can relate well with others
  • Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
  • Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps
  • Experience with Apple, Microsoft, Chrome and client platforms; ideally have implemented varying platforms supporting both the infrastructure and the end user
  • Ideally have experience with MDM such as Jamf
  • High level of English communication skills; both written and oral, including the ability to document and communicate with customers using a helpdesk ticketing system
  • Ability to work and communicate well within a team

The main duties of the role include:
  • Supporting customers remotely and via phone in a help desk setting
  • Working directly onsite with customers to support our managed services offering
  • Assisting our IT projects team with quoting and project implementation
  • Documenting your work accurately and efficiently
You may also have other duties based on the needs of the business

The following are required:
  • Be an Australian resident or have the right to work in Australia
  • Have or be able to obtain a Working with Children permit
  • Hold a current drivers license

Please note that only successful candidates will be contacted.
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