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Computer Technical Support jobs in Melbourne VIC

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    • Experience in an IT support / helpdesk role (or equivalent).
    • We’re seeking an IT Support Technician to provide day-to-day technical support to staff.
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • Maintain technical documentation and support records.
    • Provide friendly and professional technical support to staff and assist with improving IT support…
    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • IT support relating to technical issues and project implementation.
    • Provide support over the phone, via remote access and onsite as needed.
    • We are very passionate in providing high levels of service and delivery for our clients and have a extremely low case where they leave our company or change…
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    • Provide technical support to staff and students with a variety of IT issues.
    • Administer and support the school's IT infrastructure, including servers, networks,…
    • One year of experience supporting customers via email in similar tech support roles.
    • Becoming familiar with and being able to use support documentation and…
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    • The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office…
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    • Working closely with colleagues, business users and technical teams, you’ll help improve service delivery and support the effective operation of ACNC's digital…
    • Working directly onsite with customers to support our managed services offering.
    • Solid knowledge and understanding of a typical network infrastructure including…
    • Providing technical support by phone, email, or onsite.
    • The role combines technical troubleshooting with customer support and often involves working directly…
    • Demonstrated experience in IT technical support, service desk, or desktop support roles within the environment.
    • Maintain the comm’s room.
    • Technical support: 1 year (Preferred).
    • A field engineer is responsible for maintaining the integrity of the equipment that is on the site.
    • Some experience with ERP support and application support.
    • On-Call support will be required.
    • Preferred availability is Monday to Wednesday, with the flexibility…
    • Experience with software installation, computer setup, and general technical support is preferred.
    • You will be assisting customers, installing and configuring…

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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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