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Director Compliance & Enforcement - Consumer Affairs - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW
Full-time
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Job details

Job type

  • Full-time

Location

Sydney NSW

Full job description

Department of Customer Service

Reference number
req53018
Occupation
Senior Executive
Work type
Full-Time
Location
Sydney City
Salary Information
    Closing date
    30 July 2026 at 10:00am


    • Manage a portfolio of compliance and enforcement activities designed to protect consumers throughout the State
    • Manage a large team of investigators and inspectors enforcing the Australian Consumer Law and a range of sector specific regulation such as Charitable Fundraising, FuelCheck, Incorporated Associations, Community Gaming, Motor Dealers, Gas and Electrical, Partnerships
    • Public Service Executive Band 1 Remuneration Range


    About the role

    NSW Fair Trading is looking for a strategic and thoughtful individual to lead compliance and enforcement efforts spanning the full spectrum of consumer affairs regulation including the Australian Consumer Law, specialist and sector-based regulatory regimes across a suite of approximately 25 statutes that define NSW’s consumer protection. You will be responsible for safeguarding consumers, improving trader behaviour, and ensuring fair, safe and competitive markets across the state.

    As Director Compliance & Enforcement – Consumer Affairs, you will lead a directorate responsible for delivering high-impact compliance programs, investigations, strategic enforcement activities and the delivery of major consumer safety initiatives including priorities such as lithium-ion batteries, e-bikes, failure to supply second hand vehicles and unfair contract terms. You’ll guide multi-disciplinary teams, manage complex regulatory matters, and ensure NSW remains a national leader in consumer safety.

    In this role, you will:
    • Lead large multi-disciplinary teams focused on inspections, investigations and compliance programs
    • Make risk‑based decisions on enforcement priorities, determining when to escalate matters, pursue prosecutions, or adopt education‑based interventions
    • Drive uplift in compliance, education and enforcement programs, ensuring they align with NSW Fair Trading’s compliance and enforcement priorities and national regulatory best practice
    • Collaborate with legal, policy, and executive stakeholders to shape enforcement strategy
    • Influence industry behaviour by engaging with consumer affairs industry groups, national regulators, and law enforcement bodies to deliver coordinated compliance outcomes
    • Champion a culture of continuous improvement, innovation and accountability
    • Liaise with other consumer protection regulators such as the Australian Competition and Consumer Commission and Consumer Affairs Victoria

    We    ’re seeking an influential and strategic leader who thrives in complex, high‑visibility environments. You bring:
    • Demonstrated experience leading large, complex, multi‑disciplinary teams, and building regulatory capability at scale
    • Strong experience in prosecution and regulatory enforcement, with a risk-based approach
    • Expertise in regulatory compliance and consumer safety frameworks
    • Proven ability to lead large, multi-disciplinary teams across inspections and investigations
    • Knowledge of the Australian Consumer Law
    • Strategic thinking, stakeholder engagement, and a commitment to public value
    • Ability to collaborate across government, influence industry, and represent NSW in national forums on emerging consumer safety and regulatory issues

    For enquiries regarding this position, please contact Andrew Vouthivong Senior Advisor Talent Acquisition via andrew.vouthivong@customerservice.nsw.gov.au.

    Your application should include an up-to-date cover letter (maximum of 1 page) and CV (maximum 3 pages) which clearly details your relevant skills and experience to this position. Please include your cover letter in the same document as your CV.

    For enquiries relating to recruitment please contact andrew vouthivong via Andrew.Vouthivong@customerservice.nsw.gov.au.

    Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

    A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

    Closing Date: Thursday, 30th July 2026 at 9:59am

    Careers at Department of Customer Service
    A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

    Belong in our diverse and inclusive workplace
    The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

    You can view our full diversity and inclusion statement here.

    We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

    For more information, please visit:
    Information on some of the different types of disabilities
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