Court Services jobs in Melbourne VIC

About Us

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

The Tribunal Services Officer is a multi-functional role, involving a combination of remote work and onsite duties. The role serves as a first point of contact for members of the public engaging with VCAT, providing procedural advice, as well as administrative support to facilitate the prompt resolution of matters. You will play a key part in helping the community by responding to a variety of queries over multiple channels, including phone, digital and in person.

The role is responsible for supporting VCAT users with enquiries, guiding them through VCAT processes and procedures, and ensuring the efficient operation of hearings. They manage escalated and complex enquiries and perform associated administrative functions. Duties include:

This role requires a physical presence at VCAT's CBD location and offers opportunities to work remotely.

Multiple roles are available

About You

The ideal candidates will have experience in providing frontline customer support within a high-demand, high pressure environment with strong communication skills and ability to engage with a diverse range of stakeholders, including highly distressed individuals.

You will be required to either have knowledge of VCAT's jurisdiction, processes and procedural requirements or the ability to quickly acquire this knowledge via comprehensive training.

You will be able to demonstrate:

Demonstrated experience within a court or tribunal environment will be highly considered highly desirable.

Benefits

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

Other informa tion

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

16 July 2026