Customer Delivery Manager jobs in Victoria

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 June 2027

This role will lead, manage, motivate and develop a team of highly skilled engineers and project managers. The role encourages principle-based decision making where limited guidance is available, and reflecting and learning from experience. This role ensures the team are delivering to agreed outcomes and timeframes in accordance with corporate objectives and strategies. Projects include but not limited to intersection upgrades, lane duplications, safety improvements, traffic signal changes, pedestrian and cycling facilities across the arterial network. In addition, the role is involved in the oversight and advice on arterial road changes funded by developers and other agencies. The role liaises closely with teams responsible for the development of projects and the delivery of maintenance activities across the network.

What we’re looking for (Selection Criteria)

You are looking for someone who can:

• Lead and motivate a team to achieve agreed business and project outcomes.
• Create a positive and collaborative team culture, even in challenging situations.
• Lead complex project delivery, using strong problem-solving, risk management, procurement and contract management skills.
• Set clear expectations and hold people accountable, while ensuring resources are used effectively and continuously improving ways of working.
• Build strong stakeholder relationships with councils, developers, government agencies and other key partners.
• Think strategically and make decisions that align with the organisation’s broader goals and direction.

Qualifications and experience

You’ll bring:

• Tertiary qualification in engineering or related discipline
• Driver’s License
• Involve evening or weekend work including occasional overnight travel
• You may be required to undertake a medical or other safety compliance requirement

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Tuesday, 15th September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Peter Wills, Director, Metro Projects & WGB at [email protected]

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

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