Customer Delivery Manager jobs in Victoria

Job Description

• Lead our Coles, Aldi, Costco and Food Service & Exports account
• Flexible work arrangement – 3 days in office, 2 days remote
• Competitive salary package, annual bonus, and market leading benefits
Interstate travel requirements monthly, and occasional travel to NZ.

• Analyse customer performance to find root causes, agree action plans, and improve KPI results.
• Pull and interpret customer data, track scorecards/KPIs, and translate insights into clear actions for Sales.
• Provide Supply Chain and Sales leaders with a practical view of each customer’s operating model, supported by strong communication and presentations.
• Use data to build and present recommendations that support sales initiatives (e.g., new items, promotions, space and range/assortment).
• Coordinate and resolve day-to-day service issues across order management, transport, demand, and production planning.
• Map and review end-to-end supply chain processes with customers to identify improvement and value-creation opportunities.
• Design product flow and process improvements that balance investment/cost with sales growth and reduced waste.
• Assess customer requests for supply chain services, align the value proposition internally, and lead cross-functional supply chain meetings.
• Own ongoing supply chain collaboration by aligning customer strategies with internal capabilities and ways of working.
Lead, coach, and empower a high-performing team while driving effective cross-functional communication and strong customer relationships.

• Bachelor’s degree required (ideally Supply Chain, Engineering, Analytics, or a similar technical field)
• Strong experience in logistics and customer-facing roles, preferably within FMCG
• Strong customer relationship management and stakeholder engagement skills
• Proven team leadership experience, including leading 3 direct reports
• Strong financial acumen within a supply chain environment, and experience leading multiple supply chain projects
• Excellent analytical problem-solving, communication (written/verbal), KPI-driven performance management, and ability to juggle multiple priorities in a fast-paced multicultural environment
• Advanced Excel and PowerPoint skills, with strong capability in data analysis
• Power BI/Tableau and SAP experience is desirable
Eligible to work in Australia – with full working rights

• Hybrid Working – Flexibility around when and where you work
• Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
• Parental Leave – paid time off for both primary AND secondary caregivers
• Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
• Novated Leasing
• In House Training Programs
Corporate Discount Programs

Location(s)