Customer Experience Manager jobs in Melbourne VIC

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Customer Success Manager to join our team in Melbourne or Sydney.

Our Customer Success Manager is responsible for ensuring the long-term satisfaction, growth, and retention of our clients by providing exceptional service, support, and guidance. This role is pivotal in building and maintaining strong client relationships, helping clients maximise the value of our products and services. The CSM works closely with internal teams to address client needs, resolve challenges, and ensure a seamless experience. By tracking client health, delivering tailored training, and supporting account growth, the CSM ensures our clients achieve their desired outcomes while fostering loyalty and promoting product adoption.

Requirements

What you'll do:

• Manage a portfolio of clients, building trusted relationships and ensuring they consistently realise value from our services.
• Act as the primary relationship owner, understanding each client's business, goals, and evolving needs.
• Drive customer satisfaction, retention, and account growth through proactive engagement and strategic account management.
• Identify opportunities to upsell, cross-sell, and introduce services that deliver genuine business value.
• Lead regular business reviews and strategic meetings with operational and executive stakeholders.
• Partner with Service Delivery, Sales, Technical Services, and Projects teams to deliver a seamless customer experience and successful outcomes.
• Advocate for customers internally, ensuring issues, priorities, and feedback are managed effectively.
• Monitor customer health, identify risks early, and develop action plans to improve engagement and long-term success.
• Support the adoption of new technologies and services, providing guidance to help customers maximise their investment.
• Maintain customer success plans, account records, and share insights that drive service improvements and stronger customer outcomes.

What you'll bring:

• Experience in Customer Success, Account Management, Service Delivery, or a similar client-facing role.

• A proven ability to build trusted relationships and influence stakeholders at all levels.
• Strong communication, presentation, and stakeholder management skills.
• A customer-first mindset with a passion for delivering outstanding customer outcomes.
• Experience identifying growth opportunities while maintaining a focus on customer retention and success.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
• Knowledge of managed IT services, cloud, infrastructure, networking, cybersecurity, and modern workplace solutions.
• Experience working with leading technology vendors such as Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware, or similar.
• A collaborative approach, working effectively across Sales, Service Delivery, Technical, and Project teams to achieve shared customer outcomes.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.