Customer Service Officer jobs

• APS Level 6, Ongoing
• $94,563 - $105,910 + 15.4% super
• Sydney

We are seeking enthusiastic and qualified Electronics, Electrical, Instrumentation or Telecommunications Technicians or Engineers, ideally with previous field experience.

Who are you?
You have an appetite for working in remote locations so a willingness to travel is essential.

You are a suitably qualified team player who likes to get hands-on in the field, and the prospect of seeing many parts of Australia excites you.

You have strong communication skills to support your field team, negotiate and manage stakeholder relationships, and leverage emotional intelligence.

You take pride in developing and mentoring staff. Your strong teamwork abilities ensure you can empower and inspire the field teams you are responsible for managing.

Who are we?
The Observing Operations Hubs are the Bureau of Meteorology's Technical Operations centres comprising of 8 Hubs, one in each capital city and Cairns.

Staff based at the Observing Operations Hub travel far and wide and into remote areas, utilising 4WD's, planes, boats, and helicopters to maintain service delivery within the various instrumentation networks. This includes:

• Rain Radars
• Automatic Weather Stations (AWS)
• Upper-Air monitoring systems (sounding balloons)
• Sea Level Monitoring Stations
• Wave and Wave height buoys
• Satellite ground reception and space weather instruments
• Flood warning/rainfall monitoring systems
• Cooperative observers, volunteer rainfall stations
• Communications, telemetry and instrumentation systems

We are part of a national maintenance workforce and are opportunities available to travel to various parts of Australia to assist other hubs with work.

We offer specialised, in-house competency-based training on all our equipment and will ensure you have the necessary tools and skills to undertake this work.

We strive to deliver exceptional customer service, as we engage with stakeholders, contractors, support staff and the Australian public.

We promote a diverse and inclusive workplace culture that prioritises the health, safety and wellbeing of all our staff.

Staff in our Hubs are mentored and supported by a Hub Manager and various Team leads.