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Customer Service Representative jobs in Macarthur ACT

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Job Post Details

Customer Service Representative - Canberra - job post

IMB Bank
4.0 out of 5 stars
Canberra ACT
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Canberra ACT

Benefits

Pulled from the full job description

  • Parental leave

Full job description

  • Supportive team environment with great career pathways
  • Full time opportunity working Monday-Friday

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team providing great service to IMB Customers in relation to their financial needs. This is a full-time position, working Monday-Friday from our friendly branches.

About the role

  • Proactively engaging members in conversations and interactions across face-to-face, phone and online channels
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms
  • Cash handling, balancing and administrative duties
  • Working with your Branch Manager and team to collectively achieve the goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

  • Experience in sales and service, in any industry
  • Available to work in branch Monday-Friday
  • Cash handling skills with an eye for detail
  • A learning mindset and the ambition to build a career in the banking industry
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
  • A genuine desire to help people, work directly with customers as well as work with and support a team
  • The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

  • A supportive culture that actively promotes inclusion
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchased leave options
  • Study assistance
  • Corporate uniform
  • Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close August 30, 2026. For further information, please send your enquiries to imbcareers.com.au. Please note that email applications are not accepted.

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