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Job Post Details

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Customer Support Officer - job post

Recoveriescorp
2.5 out of 5 stars
Melbourne VIC
Full-time

Location

Melbourne VIC

Benefits

Pulled from the full job description

  • Employee discount
  • Insurance services
  • Employee assistance program

Full job description

  • 493435
  • CBD, Melbourne CBD, VIC, Australia, 3000
  • Full-time

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Working as a Customer Support Officer, you will play a key role in ensuring customers are billed accurately and on time. You will be part of a supportive team that keeps the wheels turning behind the scenes; spotting and fixing data issues, liaising across teams, and ensuring the billing process runs like clockwork.

What You’ll Be Doing;

  • Data Detective: Review, investigate, and resolve data issues that prevent bills from being created.
  • Problem Solver: Use system tools to identify and correct unusual or missing data, escalating when necessary.
  • Collaborate and Connect: Work with internal teams and contractors to resolve issues and ensure accounts are up to date.
  • Accuracy Champion: Double-check account data and make adjustments to enable smooth billing processes.

What You’ll Bring;

  • Eye for Detail: You love spotting errors and following structured processes to get things right the first time.
  • System Savvy: Confident working across computer systems and juggling multiple screens without breaking a sweat.
  • Team Player: You collaborate well with others and communicate clearly when following up or resolving issues.
  • Billing Know-How (Nice to Have): Experience in billing, utilities, or administration is a bonus – but not essential. We will teach you the rest.

At Recoveriescorp, we value your skills over your prior experience. That’s why we use an interactive skills assessment through Vervoe as the first step of our recruitment process.

This gives you the chance to experience real job-related tasks and allows us to see your strengths beyond your resume. Make sure to check your email (including your junk folder) for your invitation – you will not want to miss the chance to join our team!

Why You’ll Love This Role;

  • The Unsung Hero: Be part of the team that keeps things running smoothly behind the scenes.
  • Learn and Grow: Gain valuable experience in billing operations and data management.
  • Supportive Culture: Join a team that values accuracy, teamwork, and a can-do attitude.
  • Impact That Matters: Your work ensures customers receive the right bill, at the right time – keeping everything on track.
Hit "Apply Now" or contact talent@symbos.com.au for a confidential chat.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.


What’s in it for you;

Working at Recoveriescorp, you will be part of a fun and vibrant work environment, have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs. Our business is always changing meaning you may have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.

About Us;

Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.

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