Customer Service Representative jobs

The Johnson, part of the unique portfolio of Art Series Hotels, is situated in the heart of Brisbane’s vibrant Spring Hill. The Johnson offers guests a range of boutique open planned suites, an elegant penthouse, a 50 metre pool with sundeck, gymnasium plus conference and events facilities. This art lover’s paradise is conveniently located on cultural hub doorstep where likeminded creatives can enjoy live music, markets, and the bustling nightlife easily accessible by public transport.

Role Purpose

The APSO Business Coordinator is responsible for the day-to-day operation, presentation, and client experience of APSO space located within The Johnson Hotel Spring Hill. This role ensures service delivery exceeds agreed Service Level Agreements, supports occupancy and retention targets, and delivers a professional, welcoming experience for all APSO clients, guests, and stakeholders.

Key Responsibilities

Client Experience & Front-of-House

• Greet APSO clients and guests professionally and manage reception enquiries
• Manage incoming mail and packages, ensuring accurate logging and timely notification
• Coordinate guest arrivals for serviced and virtual office clients
• Maintain presentation standards across reception, shared spaces, kitchens, and boardrooms

Sales Support & Inspections

• Conduct professional inspections of serviced offices, storage, and car parking facilities
• Communicate all walk-in enquiries to APSO Sales Consultants within required timeframes
• Provide detailed inspection summaries to support sales conversion
• Proactively cross-sell APSO products and services

New Client & Vacate Management

• Coordinate onboarding of new serviced office, virtual office, storage, and car park clients
• Prepare welcome packs, documentation, system setup, and client communications
• Complete vacate processes in line with APSO checklists and timelines
• Coordinate make-good works, cleaning, and styling of vacant offices
• Support monthly billing processes, debt collection, and aged trial balance reporting
• Code and submit invoices within required timeframes
• Assist with revenue forecasting, budget support, and quarterly reporting as required
• Raise and track maintenance issues within agreed response times
• Monitor cleaning standards
• Support serviced office renewals and month-to-month discussions
• Organise quarterly networking events in collaboration with APSO Management
• Liaise regularly with APSO Management, Accor leadership, and building management
• Participate in fortnightly and quarterly operational reviews

Skills & Experience

• Previous experience in serviced offices, hotel operations, corporate reception, or office management
• Strong customer service and relationship management skills
• High attention to detail and ability to manage multiple priorities
• Confident administration, reporting, and systems management capability
• Professional presentation and communication style
• Ability to work autonomously

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.