Customer Support Officer jobs
- Brand CollectiveMelbourne VIC
- Recent experience in customer service, administration, retail, or a similar customer-facing role.
- Identifying customer needs and providing product information.
View similar jobs with this employerLink GroupRemote in Parramatta NSW 2150- The ability to work across digital media platforms and provide front line technical support.
- Resolve queries efficiently and effectively by anticipating…
View similar jobs with this employerLink GroupRemote in Parramatta NSW 2150- The ability to work across digital media platforms and provide front line technical support.
- Resolve queries efficiently and effectively by anticipating…
- AI TalentHybrid work in Barangaroo NSW 2000
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools.
- Demonstrated experience in an ICT support, help desk, or technical services role…
- Bayside City CouncilHybrid work in Sandringham VIC
- Ability to deliver a high-level customer focused experience.
- Extensive experience working in a high volume inbound contact centre, taking ownership to resolve…
- TeamtailorHybrid work in Sydney NSW 2000
- Has a solid background in customer support (bonus points for SaaS experience).
- Share customer insights and feedback from the Australian region.
View similar jobs with this employerDepartment of Customer Services, Open Data and...Brisbane QLD- Develop referral networks to increase support options for clients.
- Conduct best practice, culturally appropriate initial assessment and provide appropriate…
- Volkswagen Financial Services AustraliaChullora NSW 2190
- Process customer requests efficiently and in a timely manner;
- Take inbound queue calls from customers and providing high level of customer service;
- Brighte CapitalHybrid work in Sydney NSW
- Responding to general customer enquiries.
- Recording accurate customer information in our CRM.
- Making and taking inbound and outbound customer calls.
View similar jobs with this employerDepartment of EducationMelbourne VIC- Experience in customer service/ customer delivery.
- Utilise other areas of department and resources for support, monitor customer satisfaction, constructively…
View similar jobs with this employerMy NRMAHybrid work in Sydney NSW- Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people.
- Government of South AustraliaAdelaide SA 5000
- The Service Desk Officer is accountable for the provision of effective first level ICT advice and support to all areas of SAPOL, providing a customer centric…
- Crown MoneyRemote in Australia
- A genuine passion for customer service and long-term relationships.
- Partner with the Senior Broker / Director on post-settlement support and client retention.
- View all Crown Money jobs - Australia jobs - Client Services jobs in Australia
- Salary Search: Client Services Officer - Remote salaries in Australia
View similar jobs with this employerGovernment of South AustraliaAdelaide SA 5000- The Public Transport South Australia (PTSA) delivers an improved public transport experience through enhanced communication capabilities, improved network…
- Customer support via phone and email.
- Previous customer service experience (phone and email).
- We create competitive advantages for our customers through…
- View all DHL jobs - Australia jobs
- Salary Search: Customer Service Representative salaries in Australia
- See popular questions & answers about DHL
- Legal Aid QueenslandBrisbane QLD
- Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
Job Post Details
Online Customer Support Officer
Job details
Full job description
- 495518
- Melbourne, VIC, Australia
- Support - Wholesale & Customer
- Full-time
ABOUT BRAND COLLECTIVE
Brand Collective is one of Australia’s most prominent apparel, footwear and sport groups, operating our omnichannel offer across 300+ stores with over 3,000 team members, a comprehensive online business, and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life!
ROLE IN A NUTSHELL
We’re looking for an enthusiastic and motivated Online Customer Support Officer to join our tight-knit Online Customer Service team! You’ll make sure every inbound customer enquiry is handled in a polite, timely, and efficient way, helping our customers enjoy a great experience with our brands.
WHAT YOU’LL BE DOING
- Delivering amazing service and helping customers with all inbound enquiries by phone and email.
- Identifying customer needs and providing product information.
- Maintaining a high level of professionalism and following up to ensure customer satisfaction.
- Collating valuable customer feedback and continuously improving internal processes.
- Working closely with store-based teams to deliver excellent product delivery and issue resolution.
- Interacting with key stakeholder groups across the business.
- Driving a culture of positivity and enthusiasm.
ABOUT YOU
- Recent experience in customer service, administration, retail, or a similar customer-facing role.
- Great written and verbal communication skills.
- Attention to detail, a can-do attitude, and the ability to learn quickly.
- Demonstrated ability to use your initiative to solve problems.
- System experience and knowledge (Ap21, Gorgias or similar are advantageous).
JUST SOME PERKS WE OFFER
- Pet-friendly workspace: Yes, your furry friend can join you at work!
- Generous discounts: Up to 50% off top brands like Reebok, Superdry, and Elka Collective!
- Exclusive LK Group discounts: Treat yourself to savings at Daniel’s Donuts, Hommey, Snooze and more!
- Access to sample sales: Exclusive to Brand Collective team members only.
- Leave when it matters: Paid parental leave and volunteer leave.
- Novated leasing: Drive your dream car with ease.
- Loyalty rewards: We celebrate your milestones with generous service awards!
- Well-being matters: Free access to mental health professionals through our Employee Assistance Program.
READY TO MAKE AN IMPACT?
If you’re passionate about providing exceptional customer service, thrive in a fast-paced environment, and have the drive to make a real difference, we’d love to hear from you! Apply today to join a dynamic team that values innovation, collaboration, and delivering outstanding support to our customers.
Please note: at this time, Brand Collective is not seeking recruitment agency support for this role and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered. Advertising for this role may close earlier than the listed date, so we encourage applicants to apply early.