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Senior Business Analyst – Business Continuity Management Solution (BCMS)
12-month fixed-term, full-time | Potential extension up to 24 months
Location: Pitt Street, Sydney CBD (hybrid working available)
Start: February 2025
About the role
Join Uniting at a critical moment in our journey to strengthen organisational resilience.
We are seeking an experienced Senior Business Analyst to lead the design and implementation of Uniting’s Business Continuity Management Solution (BCMS). This is a high-impact role responsible for taking the BCMS initiative from business case through to implementation, with the opportunity to support progressive rollout across the organisation over the next two years.
Reporting to the Head of Risk & Assurance and working closely with the Business Resilience Manager and the BCMS project team, you will play a pivotal role in bridging business objectives, compliance requirements and end-user needs. Your work will directly support Uniting’s mission and ensure our people and services are prepared, responsive and resilient to disruptions.
Key responsibilities

As the Senior Business Analyst, you will:

Lead the BCMS initiative end-to-end, from business case development through to implementation, including defining scope, objectives, benefits, risks and financial justifications to secure executive approval
Conduct thorough current-state analysis of business continuity processes, data flows, and end-user workflows, identifying gaps and inefficiencies through stakeholder engagement, workshops and documentation review
Design the target-state BCMS, including:
Streamlined incident response and recovery processes
Optimised data models and system integrations
User-centred changes that drive adoption and usability
Partner closely with the Business Resilience Manager and project stakeholders to elicit requirements, build consensus and maintain clear communication throughout delivery
Develop user-centred design artefacts such as process maps, data flow diagrams and user journey maps to inform solution design
Develop and manage project plans, timelines and risk mitigation strategies to ensure successful delivery
Lead usability testing and user acceptance testing to validate solutions against business and user requirements
Clearly document and communicate requirements, scope, progress and outcomes to stakeholders at all levels

Key relationships

You will form strong working relationships with:

Project Delivery team (Project Manager, Digital & Partnerships Specialist, Portfolio & Vendor Management Lead, Solution Architecture)
Business Resilience Manager
Head of Risk & Assurance
A wide range of business and operational stakeholders

About you
You are a seasoned Senior Business Analyst who thrives in complex environments and is comfortable leading through influence. You combine strong system implementation skills and analytical capabilities with a human-centred mindset, bringing structure, discipline, and clarity to ambiguity.

You will bring:

A Bachelor qualification in a relevant field or equivalent experience
Typically 5+ years’ experience in business analysis, systems design and implementation, human-centred design and user experience
Proven experience leading initiatives from business case through to implementation
Exposure to designing and implementing business continuity management systems and/or working knowledge of business continuity and crisis management frameworks
Demonstrated experience conducting current-state analysis and designing target-state processes, data models and user experiences
Strong analytical and problem-solving skills, including evaluating shortlisted systems against organisational needs
Experience working collaboratively with designers, developers and governance teams
Excellent written and verbal communication skills, with the confidence to engage senior stakeholders
The ability to manage multiple streams of work using Agile/Scrum and/or Waterfall methodologies
A highly organised, thorough and detail-oriented approach

Even better if you have

SAFe Agile experience
Familiarity with business continuity standards such as ISO 22301 or NIST SP 800-34
Experience with tools such as Microsoft Visio, Lucidchart, SQL or Tableau for process modelling or data analysis

How to apply: Submit your CV and a brief cover letter highlighting why this role appeals to you. Should you have any questions, please email Louise Massie at mmassie@uniting.org

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

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