Desktop Rollout Support jobs

IT Support Engineer — Job Description

Overview

Provide technical support and troubleshooting for end users, maintain IT systems, and ensure reliable operation of hardware, software, and networks for the organization.

Key responsibilities

• User support: Respond to, diagnose, and resolve incidents and service requests via ticketing system, phone, email, and in person.
• Troubleshooting: Troubleshoot hardware (desktops, laptops, peripherals), OS (Windows, macOS, Linux), common business applications, and basic network issues.
• Endpoint management: Deploy, configure, update, and decommission workstations and mobile devices; manage imaging, software installation, and endpoint security.
• Account administration: Create, modify, and remove user accounts; manage access rights and password resets in Active Directory / Azure AD or equivalent.
• Ticketing & documentation: Log, prioritize, escalate, and close tickets; maintain knowledge base articles and runbooks.
• IT asset management: Track inventory, warranties, and licensing; coordinate procurement and replacement.
• System maintenance: Perform routine system administration tasks (patching, backups, antivirus, monitoring) and assist with server, virtualization, and cloud resources as needed.
• Network basics: Support LAN/WLAN troubleshooting, VPN access, basic firewall and switch configuration assistance.
• Security & compliance: Apply security best practices, help enforce policies, assist with audits, and report incidents.
• Project work: Participate in IT projects (migrations, rollouts, upgrades) and provide user training and support documentation.

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience (or relevant certifications plus equivalent experience).
• 2+ years of hands-on IT support or helpdesk experience.
• Solid knowledge of Windows desktop environments; familiarity with macOS and Linux preferred.
• Experience with Active Directory/Azure AD, Office 365/Microsoft 365, and common enterprise applications.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow) and remote support tools.
• Strong troubleshooting, communication, and customer-service skills.

Preferred qualifications

• Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, or similar.
• Experience with endpoint management tools (Intune, SCCM), backup solutions, virtualization (VMware, Hyper-V), and cloud platforms (AWS, Azure).
• Scripting knowledge (PowerShell, Bash) for automation tasks.
• Experience in regulated industries (finance, healthcare) or supporting distributed/remote teams.

Pay: $8,459.03 – $12,638.05 per month

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Work Location: In person